Shah: Employee turnover is more expensive than customer churn in SaaS
Dharmesh Shah · How to Build Happier Employees - Founder & CTO and Chief People Officer at HubSpot · Oct 5, 2018 · at 37:07
HubSpot founder Dharmesh Shah discusses the relative value of employee retention compared to customer churn in SaaS companies.
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“In terms of employee retention, you have to earn the employee base every month, every quarter, every year, and they are much more valuable than any individual customer that you have. And we obsess over turn As a SaaS industry, which we should. Turning the, ah, in the team is actually much more expensive”
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