CSM compensation

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 26, 2021 by Tim Kopp · across every show →

Everything said about CSM compensation, oldest first

Feb 26, 2021
Disclosure
Terminus shifted CSM compensation from gross dollar to logo retention
“We changed CSM compensation to go from gross dollar retention to logo retention. So even if that meant that we had to right size an account, we always wanted to do what was right for the customer.”
Tim Kopp Feb 26, 2021 ▶ 7:16 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
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