account management
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 16, 2023 by Sam Blond · across every show →
Everything said about account management, oldest first
Feb 16, 2023 positive
Blond: Early startups shouldn't overspecialize post-sales customer roles
“Initially you have somebody focused on serving the customer. That includes both mitigating churn, making them successful, and also increasing the revenue because especially at an early stage as a startup, having this like concept of over specialization where y…”