Account Management
topic on 2 shows · 2 statements across 2 episodes
the Official SaaStr Podcast 
20VC
2 statements about Account Management, every show
Combine CS and Account Management, but Separate New Logo Sales
“If I'm a founder right now, I would think about combining those roles a bit within CS and account management, but separate that from your new logo hunters, make sure that separate it.”
Blond: Early startups shouldn't overspecialize post-sales customer roles
“Initially you have somebody focused on serving the customer. That includes both mitigating churn, making them successful, and also increasing the revenue because especially at an early stage as a startup, having this like concept of over specialization where y…”