Heen: Difficult conversations require negotiating internal self-talk before speaking
Sheila Heen · #57 Sheila Heen: Decoding Difficult Conversations · May 15, 2019 · at 38:47
Sheila Heen, Harvard Law School negotiation lecturer and co-author of Difficult Conversations, explains the anatomy of the 'What Happened' layer in interpersonal conflict.
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“So you have to actually shift your internal voice, meaning that's what you're thinking and feeling in the conversation. You have to shift it first so that your first negotiation is really with yourself. To move from being focused on what I'm right about to being, starting to be a little bit curious about why we see this so differently.”
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