Ouidad Wise banned staff from speaking to each other before clients
Ouidad Wise · Ouidad hair products: Ouidad Wise · Jul 8, 2024 · at 32:00
Ouidad Wise, founder of the Ouidad curly hair care brand and salon, describes the strict customer service and hospitality protocols implemented in her first Manhattan salon.
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“Everything was catered around the customer. Every little detail was thought about how we serve them. How we weren't allowed to speak to each other in front of the clients. We did a lot of eye signals because it was their space. We weren't allowed to pass anything in front of a client. That was their space between the mirror and the actual seat. And the way it was described as if they were performing on stage and we were the backup.”
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