Assertion Not checkable as stated
Wingstop's private equity buyers diverted cash flow to avoid paying Swad's note
“Instead of using the money to make the payment to me for the company that I built, they took the money and they built corporate stores with it, which was adding to the intrinsic value of the company. They were bonusing themselves. If it ever looked like at the…”
Disclosure
Swad felt like a hypocrite scaling Wingstop because he was a vegetarian
“Keep in mind at this time, you know, I was feeling more and more like a hypocrite growing this company that sold nothing but chicken, not eating chicken myself, and knowing what the industry was like.”
Insight
Emotional buy-in near closing makes sellers vulnerable to unfavorable last-minute deal modifications
“The closer they get you to closing on a transaction like this, at this point, you're emotionally kind of already there. You're, you might even be spending the money, you know, in your mind. Oh, when I get that check, here's what I'm going to do first and all t…”
Assertion Not publicly verifiable
Swad sued Wingstop's buyers to recover the $12 million owed on his note
“Well, me and that one lawyer, we sued him. And keep in mind, they owed me twelve million dollars. Okay, that's a lot of money to a young, young man from Ohio who started off at the dish machine, you know. So I sued him. I sued him for my money.”
Assertion Not checkable as stated
Pizza Patron's controversial 'Pizza for Pesos' promotion catalyzed massive global publicity
“Got a lot of attention, global attention, and it catapulted the brand and the franchising program into a light. I couldn't have Couldn't have bought that much publicity at any price, and that, and that's when we really started to go, but it galvanized that cus…”
Insight
Franchising builds company value by using franchisee capital to scale proprietary IP
“If you want to build a company that's worth a lot of money, Franchising is a way to build it, and it's primarily the growth of the company is funded by other people. It's funded by the franchisee, and as long as I could control all the intellectual property an…”
Insight
Wing concepts scale globally because proprietary sauces differentiate standardized commodity chicken
“You're correct, and that's good for growing a company because you can buy chicken at a certain spec pretty much anywhere in the world. It's the sauce that makes the difference.”
Insight
Franchisors incur contingent liability if they select real estate for franchisees
“If you find the real estate for them, you pick up some contingent liability, almost assuring their success, and this is something I learned early on.”
Disclosure
Swad sold Wingstop for $22 million, carrying a $12 million seller note
“Twenty million turned into twenty-two million. It's got, the deal got sweeter. But it would only give me ten million at closing, and that's, that was part of the reason that we bumped the price up by 10%. Then I would carry the note for 10 years on the twelve …”
Assertion Not publicly verifiable
Swad settled the Wingstop lawsuit out of court and recovered every penny
“We ended up settling the We never went to court. I eventually got every penny.”
Insight
Franchising requires managing inherent tension over franchisor fees versus franchisee profits
“Franchising isn't just about the food or the product in as much as it's about relationship management. You're managing the relationship with the franchisee and the franchisor, and the franchisee believes that they've invested all this money, and you get your m…”
Assertion Not checkable as stated
Swad's second Pizza Patron location generated a profit from day one
“That store from the beginning got off to a great start and produced profit from the first day.”
Assertion Not checkable as stated
Swad paid 55 cents per pound for whole chicken wings in 1994
“I, when I first got into the Wing business. I was, I paid 55 cents a pound for whole wings.”
Disclosure
Wingstop acquired early customers by handing out samples to neighboring Blockbuster patrons
“Yeah, I thought that they would, it was a great food to go with movies, and I had people coming on the lot already, and that's why we sampled to them, you know, and a lot of our customers were developed from that, you know, and eventually, you know, Blockbuste…”
Insight
Saucing chicken wings immediately out of the fryer maximizes flavor absorption
“This is an important part of making wings, you have to sauce them as soon as they come up out of the fryer, because I don't have any scientific evidence of this, but it seems like if you sauce the wings when they're at their hottest, the sauce is kind of drawn…”
Disclosure
Wingstop sold beer specifically to anchor an adult concept and higher prices
“And in the early stores too, I sold beer, but it was like three percent of the sales, but I put beer in the store to position the concept as an adult concept and not fast food. Because I wanted people to think of it as a place where it's okay to spend more mon…”
Assertion Not publicly verifiable
An order of 10-piece wings cost $2.99 at Wingstop's 1994 launch
“When we opened the store, 10 piece, 10 piece wings was two 99.”
Assertion Partly supported
Wingstop franchises cost approximately $125,000 all-in to build and open in 1997
“But even saying all that, all in, you could open a store at that time for about a 125,000 dollars.”
Assertion Not publicly verifiable
Swad's original company-owned Wingstop location eventually eclipsed $2 million in annual sales
“The store that I owned, it quickly continued to grow, eclipsed a million dollars in sales. By the time the franchising program was in full swing, the store was doing well over a million dollars a year, and eventually the store did over two million dollars a ye…”
Insight
Nothing drives franchise sales more effectively than visibly successful existing franchisees
“And nothing sells franchises better Than successful franchisees.”
Disclosure
Swad retained 100% equity in Wingstop with no outside investors before selling
“Hundred percent owned it, a hundred percent.”
Insight
Franchise program success depends on a favorable sales-to-investment ratio
“In any successful franchise program, I mean, there's a relationship there. There's a relationship between sales and investment, you know, and both of these concepts were very favorable.”
Assertion Partly supported
Pizza Patron had roughly 100 locations when Swad sold the company
“When we, when I sold the company, it was right at a hundred.”
Disclosure
Swad saved $11,500 managing a New York restaurant to launch his business
“I was there a year, and by that time I used it as a laboratory for learning all about pizza, and how to make pizza, and I was able to save a 11,500 dollars by saving all my money”