Stitch Fix

“People were actually surprisingly very open to buying from brands that they weren't aware of, and in fact found some value in finding brands that they wouldn't have normally have found on their own.”

“Yeah, so the first seven months of Stitch Fix, like, we didn't have a website.”

“We turned profitable, we had a profitable quarter I think in 2014.”

“The history of the styling fee that we have was that I was worried that you could be a bot or somebody who's going to steal money or steal my clothes. And so I felt like if you were willing to PayPal me 20 dollars before I've even sent you anything, you were p…”

“It wasn't going to be scalable for you to tell me, okay these are the seven things I want, and then for me to go buy those things. Like, the math doesn't work for that to be scalable, and so you need to have a set of inventory you're working from.”

“If you could, instead of going to a mall all day, or instead of spending, you know, your entire evening with 30 browser tabs open to try to compare and contrast different jeans you want to buy, if you could get a box sent to you that had Two pairs of jeans, or…”

“Silicon Valley venture investors want to buy software engineers, or they want to buy apps, like, they don't want to buy clothes.”

“And, like, I took a sixteen-week maternity leave. I was out of the office for 16 weeks.”

“Inside there was like a paper return survey, because we still didn't have a website, and so it was a piece of paper that was like an Excel thing that had all the items, and then you would fill out with words what you were going to keep, what you weren't going …”

“Like, I think it would have been really hard to do what we did anywhere else because we have many, many data scientists and many, many engineers and, you It was not just about me being comfortable, but if we wanted to fulfill on the vision of using technology …”

“He gave a term sheet for a half million dollars.”

“I was, like, my risk profile, I was never gonna, like, quit my job and take all this risk and have a gap on my resume. Like, that was just, that was never a choice in my mind, and so I was, like, I can Take these two years. I can be a mediocre student. And, yo…”

“And then probably talk to 30 other people who said no, ultimately, even though he had already said yes.”

“We were, a hundred percent of our revenue is tied to recommendations.”

“And when you're doing something that nobody else is doing, You are either the smartest or the stupidest person in the room.”

“And so when I would go and raise, A half million dollars from Steve Anderson. Like, half of that was literally going to buy dresses and clothes.”

“I started out with 10 items, and the reality was, like, people weren't going to try on 10 items. It's a lot. It's a lot of work. And you just look at something, and you're like, no, there's no way I'm going to like that, and you just don't try everything on. A…”

“It was literally just people telling other people. And so it was 29, then it was 35, then it was a 110, then it was 235, and then it just, like,”

“At first I was really resistant to it. Like, I really didn't like being a successful female CEO. Like, I was like, I just want to be a successful CEO.”

“We raised less than fifty million dollars. The business is now over a billion dollars, and so you know, I think our, the amount of capital that we raised was actually very modest relative to you know, where, where we'd end up, but in the early days, yes, we di…”

“Fundraising is not my towering strength. It's just, it's not the thing that helped me to be a good entrepreneur. You know, I probably wasn't very good at it then. I don't know that I'm terribly good at it now. You know, capital wasn't necessarily one of those …”

“I think there are times when, you know, it can be like, oh, she's a great female CEO. I'm like, I just want to be a great CEO. Like, I don't need the female part of it. I just want to be a great CEO. And so that part can irritate me because, you know, I think …”

“I think this is practical for me as CEO, but I think it's also practical for anybody who's employed at a company that's growing, where, you know, I think there are people who say, like, I love the early stages, running out of toner and, you know, crazy running…”

“One of the epiphanies with Stitch Fix was that to be able to have two people in a room that had very different perspectives on how to solve a problem ended up with better outcomes than two people who thought the same way. For example, when we have data scienti…”

“I do listen to Katrina's earnings calls because there's so few female CEO leaders who do them that to hear her do it, In a way that is both strong, but uniquely different to the way many men do it is, is a learning opportunity for me.”