COVID-19

33 statements across 32 episodes · 11 bullish · 10 bearish · 32 people on the record · first statement Apr 16, 2020 by David Neeleman · said 5 times in 2 episodes since 2021 · across every show →

Mentions by year

brought up most by Guy Raz (4), Elisa Villanueva Beard (1)

tap a year for its mentions
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every mention, scene by scene, with the transcript →

Everything said about COVID-19, oldest first

Apr 16, 2020 negative
Assertion Partly supported
Neeleman: Azul's business dropped 95%, cutting flights from 900 to under 50
“You know, our business is off 95%. We had 900 flights a day before the crisis. We're down to under 50 flights a day.”
David Neeleman Apr 16, 2020 ▶ 1:00 How I Built Resilience: Live with David Neeleman and Tristan Walker
May 9, 2020 bullish
Assertion Supported
Butterfield: Slack saw massive surges across every metric during COVID onset
“In the early stages of this, yes, we saw a huge increase in the number of new teams being created, which is kind of people signing up for Slack in the first place, converting to paid status, the customers who are already paid, adding more users the people who …”
Stewart Butterfield May 9, 2020 ▶ 4:38 How I Built Resilience: Live with Stewart Butterfield and Steve Holmes
May 16, 2020 neutral
Assertion Supported
Betterment survey: 33% of Gen Z lost jobs to COVID vs 8% Boomers
“In our survey of millennials, I think it was 33% of Gen Z lost jobs in our survey due to COVID versus only about eight percent of the baby boomers had lost jobs.”
Jon Stein May 16, 2020 ▶ 20:06 How I Built Resilience: Live with Tobias Lütke and Jon Stein
May 21, 2020 negative
Assertion Not checkable as stated
Marcia Kilgore: Most Retailers Canceled FitFlop Forward Orders During COVID-19
“As soon as COVID hit, of course, and retailers shut down, most retailers, if not all of them, as well as a lot of our distributors, just canceled their forward orders.”
Marcia Kilgore May 21, 2020 ▶ 12:58 How I Built Resilience: Live with Tony Xu and Marcia Kilgore
May 23, 2020
Assertion Not checkable as stated
M.M.LaFleur had its best retail day five days before closing stores
“And then come Monday, I think this was March 12th or something, We had our best retail day, and we're saying, like, huh, maybe, like, COVID won't affect us. And then five days later, we closed all of our stores.”
Sarah LaFleur May 23, 2020 ▶ 1:12 How I Built Resilience: Live with Sarah LaFleur
May 23, 2020 positive
Assertion Not checkable as stated
Rebranding suiting pants to "joggers" increased M.M.LaFleur sales over tenfold
“So we renamed it origami joggers, which is actually how I wear those pants because it has a great elastic waistband. And sales basically had gone from like, call it, we were selling a hundred units. It had gone from like a hundred units to eight units right af…”
Sarah LaFleur May 23, 2020 ▶ 3:31 How I Built Resilience: Live with Sarah LaFleur
Jun 18, 2020 positive
Insight
Hughes: COVID-19 pandemic primed public empathy for 2020 racial justice protests
“And I think that started with COVID 19. COVID 19 was an equal opportunity killer. Does not care about anything other than taking you out of this life. And when you're faced with this whole issue of death, you start becoming sensitized, I think. And then with t…”
Cathy Hughes Jun 18, 2020 ▶ 9:02 How I Built Resilience: Live with Cathy Hughes
Jun 29, 2020 negative
Assertion Not checkable as stated
Kadakia: ClassPass Saw 95% of Fitness Markets Shut Down Overnight During COVID
“So overnight in almost, you know, close to, I would say, 95% of our markets most of our studios closed down.”
Payal Kadakia Jun 29, 2020 ▶ 1:10:02 ClassPass: Payal Kadakia
Jul 13, 2020 negative
Assertion Not checkable as stated
Tsai: Tatcha sales fell around 80% daily early in COVID-19
“And that meant that, you know, for the first couple of weeks that this was happening, we were down like 80% a day in sales.”
Vicky Tsai Jul 13, 2020 ▶ 1:14:15 Tatcha: Vicky Tsai
Jul 23, 2020 positive
Opinion
Barbers are uniquely equipped for pandemic sanitation protocols
“I would say that barbers are probably one of the few Types of professionals that are very well equipped in this new environment because they actually go to school for this. In order to get a barber license, you have to study, you know, disinfecting and taking …”
Songe LaRon Jul 23, 2020 ▶ 1:40 How I Built Resilience: Songe LaRon of Squire
Aug 10, 2020 positive
Disclosure
Briogeo Revised Its Pre-COVID Budget Upward During 2020
“We actually ended up revising up our pre-COVID budget.”
Nancy Twine Aug 10, 2020 ▶ 1:03:56 Briogeo: Nancy Twine
Aug 29, 2020 bullish
Assertion Supported
Shah: Wayfair hit 84% growth and massive profitability during COVID-19
“All of a sudden the growth came in at 84% and we were massively profitable.”
Niraj Shah Aug 29, 2020 ▶ 7:24 How I Built Resilience: Niraj Shah and Steve Conine of Wayfair
Sep 21, 2020 bullish
Assertion Not checkable as stated
COVID-19 surged Khan Academy's monthly traffic from 20M to 30M students
“You know, we normally see about, pre-COVID, it was about twenty million students were coming per month, and that increased to thirty million, and then they were also spending 50% more Time on the site. and then, you know, our registrations went through the ro…”
Sal Khan Sep 21, 2020 ▶ 1:14:18 Khan Academy: Sal Khan
Oct 3, 2020 neutral
Assertion Supported
Neundorfer: 70% of surveyed early-stage founders saw funding drying up post-COVID
“Right after COVID hit in April, we did a survey of our early stage founders. We talked to 250 early stage founders in our community, and it was interesting. 50% felt that COVID would negatively impact their business, but 50% had already pivoted, which just spe…”
Jennifer Neundorfer Oct 3, 2020 ▶ 15:03 How I Built Resilience: Jennifer Neundorfer of January Ventures
Oct 22, 2020 negative
Assertion Not checkable as stated
Gil: Fluenz immersion business went to zero when COVID-19 hit
“You had to shut down, exactly, completely, and we went to zero.”
Sonia Gil Oct 22, 2020 ▶ 6:17 How I Built Resilience: Sonia Gil of Fluenz
Dec 10, 2020
Disclosure
Powell: Powell's closed and laid off staff before Oregon mandated shutdowns
“The governor hadn't moved yet to close us down. I think a lot of folks thought we were responding to, you know, a demand, but no, we felt really the compulsion that we need to do what we have to protect Portland. And so we shut down in the middle of the day, w…”
Emily Powell Dec 10, 2020 ▶ 4:05 How I Built Resilience: Emily Powell of Powell's Books
Jun 14, 2021
Insight
Barton: COVID accelerated any pre-existing trend by at least five years
“Pick your trend that preexisted COVID, and I'll show you something that was accelerated by at least five years during COVID.”
Rich Barton Jun 14, 2021 ▶ 57:15 Expedia & Zillow: Rich Barton
Oct 18, 2021 negative
Assertion Not checkable as stated
Park: Title Nine lost $5M in sales in late March 2020
“We should have done about Ten million dollars in sales, and we lost five million dollars of sales in the last two weeks of March alone.”
Missy Park Oct 18, 2021 ▶ 1:13:04 Title Nine: Missy Park
Sep 19, 2022
Assertion Not checkable as stated
Bombas growth dropped from 50% to -12% in March 2020 before surging
“We watched our business go from like 50% year over year in growth in that January To a -12% year over year growth in March of that year. And I'm grateful that within a matter of weeks it had rebounded and we were back at like 30% plus year over year and then 4…”
David Heath Sep 19, 2022 ▶ 1:13:43 Bombas: David Heath and Randy Goldberg
Oct 24, 2022
Assertion Supported
Marla Beck: 80% of beauty purchases stayed in-store until COVID
“I mean, in beauty, 80% still bought in stores until COVID hit, and so the adoption of beauty onto e-commerce really, you know, took a lot longer than we ever imagined in 99.”
Marla Beck Oct 24, 2022 ▶ 1:04:41 Bluemercury: Marla and Barry Beck
Nov 10, 2022 positive
Insight
Elkabetz: COVID made investors take systemic climate threats seriously
“I think when COVID started, people started to realize that those big threats that we're all worried about and saw in the movies, It can actually happen. And I think now we're starting to see people taking this much more seriously. It wasn't like that in 2016 w…”
Shimon Elkabetz Nov 10, 2022 ▶ 33:40 HIBT Lab! Tomorrow.io: Shimon Elkabetz
Feb 20, 2023 negative
Assertion Not checkable as stated
Osprey's factories shut down due to COVID-19 during peak acquisition talks
“In fact, at the most intense part of negotiation, our factories were shut down because of COVID.”
Mike Pfotenhauer Feb 20, 2023 ▶ 55:27 Osprey Packs: Mike Pfotenhauer
Apr 10, 2023
Assertion Partly supported
Latham: All 1,500 Orangetheory studios closed during the COVID-19 pandemic
“We had 1500 studios open and 1500 studios closed.”
Ellen Latham Apr 10, 2023 ▶ 58:06 Orangetheory Fitness: Ellen Latham
Jun 12, 2023 positive
Assertion Not checkable as stated
Harry's achieved profitability and became EBITDA-positive during the COVID-19 pandemic
“And then our online business, you know, DTC, also started to grow in a significant way because people weren't going to stores, and so I think we actually, we also turned the business to profitability. We were EBITDA positive”
Jeff Raider Jun 12, 2023 ▶ 1:09:20 Harry’s Razors: Andy Katz-Mayfield and Jeff Raider
Oct 26, 2023 negative
Assertion Not checkable as stated
Wolfe Herd: Bumble voice and video calling features were duds pre-pandemic
“Taking these features that we had otherwise considered duds, if you will, right? Voice calling, FaceTime calling. Videos, like these features that nobody wanted to use. They were like the lowest on the interest pole”
Whitney Wolfe Herd Oct 26, 2023 ▶ 1:47 Love’s next chapter with Whitney Wolfe Herd of Bumble
Nov 13, 2023
Assertion Not checkable as stated
Every Single Bike Company Ran Out of Inventory in 2020
“Every single bike company had no inventory.”
Dave Weiner Nov 13, 2023 ▶ 59:05 Priority Bicycles: Dave Weiner
Jan 1, 2024 bullish
Assertion Not checkable as stated
Aviator Nation generated over $1M in online sales in 24 hours
“And at that time we were doing, I think around 30,000 dollars online a day or something. And I put out that email and in 24 hours we did like over a million dollars. On our website.”
Paige Mycoskie Jan 1, 2024 ▶ 1:00:31 Aviator Nation: Paige Mycoskie
Mar 10, 2025 negative
Assertion Not checkable as stated
Lawrence: SpotHero bookings plummeted 98% in April 2020, forcing 70% layoffs
“April was 98%. Yeah, May was 95. Whew. It was just an absolute brutal set of decisions to, you know, having to lay off you know, close to 70% of the company.”
Mark Lawrence Mar 10, 2025 ▶ 1:01:38 SpotHero: Mark Lawrence
Oct 27, 2025
Assertion Not checkable as stated
Nuts.com experienced a 70% worker call-out rate after Easter 2020
“The employees would reflect a lot on the weekends, and then more would be scared to come in, and that Monday, we had 70% worker call out.”
Jeff Braverman Oct 27, 2025 ▶ 1:00:17 Nuts.com: Jeff Braverman. From Corner Store to Snacktime Powerhouse
Jun 15, 2026
Assertion Not checkable as stated
Build-A-Bear's barcode ID system returned 10,000 lost bears to children
“And we did bring back about 10,000. Prior to COVID, I think it was around 10,000 bears that we had found over the years and brought back to kids.”
Maxine Clark Jun 15, 2026 ▶ 31:50 Build-A-Bear: Maxine Clark. A Former Shoe Executive Launches a Stuffed Animal Empire
Jul 20, 2026 negative
Assertion Partly supported
Narang says Toast revenues plummeted over 90 percent in April 2020
“We had aggressive plans that year, and then I think early April of 2020, we had gone from this company that was growing like this to maybe revenues down over 90%.”
Aman Narang Jul 20, 2026 ▶ 40:33 Toast: Aman Narang. How a Long Wait for the Dinner Check Launched a $2 Billion Business.
Jul 27, 2026 bullish
Assertion Supported
Sweetwater's Business Grew by 40% During the 2020 Pandemic
“We were selling equipment for streaming church services. We were selling guitars for first-time owners, and our business that year grew by 40%.”
Chuck Surack Jul 27, 2026 ▶ 1:00:48 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Sep 7, 2026
Disclosure
Vaccarella kept Bogg Bag at 90% wholesale during the COVID-19 pandemic
“We kind of took the opposite, and we went wholesale heavy, so I was about 90% wholesale over COVID.”
Kim Vaccarella Sep 7, 2026 ▶ 1:05:43 Bogg Bag: Kim Vaccarella. The $100 Million Business She Almost Abandoned
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