The Ledger
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Tank: AI agents will move into sales and replace lead qualification
“I think the next, next one is like sales, right? How can you do sales? And it's again, like, There's this there's this term called, like, you know, lead qualification, right? You qualify leads. Why do you need to qualify leads? Why don't you, like, treat every…”
Tank: Conversational AI will become the primary UI for software
“So basically I see AI as a way for us to kind of also be the user interface. Like the conversation could be the user interface and AI actually gives us that promise. Like if you think about it in the past like just people have been having trouble using softwar…”
Tank: Jotform deployed AI customer service without laying off its 200-person team
“We actually have a large customer service team, like 200 employees, and basically we started kind of using our own agents for customer service, but we didn't actually do that by, we didn't, you know, lay off anybody or anything like that.”
Tank: AI replaces 'non-usage' for businesses lacking support and sales lines
“And I think this is really more useful to kind of small businesses, which kind of replaces non-usage. Like, there is no support line for a small business. There is no, like, sales line, right? There is no pre-sales line, because they, you know, a small busines…”
Tank: 90% of Jotform AI beta users used it for customer service
“We discovered that 90% of the users weren't actually using it for forms. They were using it for different purpose, and only like, 10% of the beta users were actually using it to get people to fill out forms, and what we discovered was most of the people were a…”