Tank: Jotform deployed AI customer service without laying off its 200-person team
Aytekin Tank · Hands On: Building Customer Service AI Agents — With Jotform's Aytekin Tank · Feb 25, 2025 · at 17:49
Aytekin Tank, founder and CEO of Jotform, discusses how his company integrated AI agents into its internal customer support operations.
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“We actually have a large customer service team, like 200 employees, and basically we started kind of using our own agents for customer service, but we didn't actually do that by, we didn't, you know, lay off anybody or anything like that.”
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