Tank: AI replaces 'non-usage' for businesses lacking support and sales lines
Aytekin Tank · Hands On: Building Customer Service AI Agents — With Jotform's Aytekin Tank · Feb 25, 2025 · at 19:29
Aytekin Tank, CEO of Jotform, argues that AI agents primarily enable small businesses to offer customer support and sales channels they previously could not afford.
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“And I think this is really more useful to kind of small businesses, which kind of replaces non-usage. Like, there is no support line for a small business. There is no, like, sales line, right? There is no pre-sales line, because they, you know, a small business cannot put they don't have the resources to put, like, you know, the phone line, but with this with a very fraction of the cost, instead of hiring someone full-time, they are able to, so this is actually, I feel like this is actually replacing non usage, non-option, like replacing the options that doesn't there, you know creating new options for companies to provide, so it's I think it's increasing the level of service people, ah, the companies can provide.”
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