Q to go collect checks and settle with people. And then sometimes, you know, people maybe couldn't settle, and it can get a little bit awkward, so maybe you could tell us about that part of the job that people don't see, which is, hey, you gotta go the next day. Somebody lost 50 grand, 250 grand. What's the big loss that you had to go collect? What was that like?
A A couple things. First of all, what shocked me was, if you looked at the net worth that a lot of these people that were playing, It would indicate that a loss of a couple 100,000 or even a million wasn't a big deal, right? But that's, that wasn't the case. I, I saw crazy behavior. Um, and what I realized, kind of, like, because I would ask myself the question, what's underneath this? You know, what, what is, what's causing this flipping of the tables, screaming at me that you're never gonna pay, you know, whatever. And what I kind of got to is it's fear. Even though it doesn't make logical sense compared to someone's net worth, losing money or losing in general kind of triggers this fear response. You feel out of control. So, my job consistently was having enough top-down control to be able to be the one that could then make that person feel safe. Because I saw in other games, the game runner's on the hook for the money, this person's saying, I'm never gonna pay you, then they're both in fear, then they go, get into the sparring match, games end, things fall apart. So, it was really useful for me to just be able to emotionally regulate myself and understand What was going on.
AI assessment note: “what's causing this flipping of the tables, screaming at me that you're never gonna pay”