The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
shows 
every show 44 of 44
Johnson: Physical stores will become increasingly less important in retail
“In today's world, which is multi-channel, unfortunately we're in a period where stores will become increasingly less important in the total distribution mix. The world is moving online.”
Johnson: Apple has had no bad product launches since opening stores
“One of the values of the Apple stores over the past 12 years is Apple has really not had a bad product launch since we had stores.”
Johnson: Operating retail stores as loss leaders is a failing strategy
“Oh, I think anybody who sets up a retail store as a loss leader is going to fail. You know, there are much better ways to invest your money to build a brand and to build a business than use a store as a loss leader. Now, that has worked at times for flagship s…”
Johnson: Apple Stores were designed for customer experience, not direct sales
“And so we designed a store that wasn't about selling things. It was about making an owner have a better experience.”
Johnson: Microsoft stores are significantly more successful than public perception suggests
“I think the Microsoft stores have succeeded much more than the popular opinion.”
Johnson: Discounting a product inherently damages and dilutes long-term brand equity
“And by definition, when you have to discount a product, it's a withdrawal from the brand.”
Johnson: Best Buy's short-term profit optimization harms long-term shareholders and employees
“Some of the best, like Best Buy yesterday reported sales down two percent. Stock went up because they earned more money. Well, if they earned more money, it's because either the vendors gave them more margin, or they reduced payroll for their employees. Both o…”
Johnson: Delightful retail experiences are increasingly created by startups, not incumbents
“And increasingly, they're not coming from the large companies improving their business. They're coming from the startups that are really working really hard to take a set of values and to honor those and execute those every day with every customer.”
Johnson: Retail stores are merely distribution systems, not brands themselves
“Well, I think brands are really not retail. They're much bigger than retail. Retail is just a distribution system for a brand”
Johnson: Microsoft's Surface 3 would not be successful without physical stores
“Without those stores, that Surface Three wouldn't be where it is today.”
Johnson: Brands must excel at one flagship product before physical expansion
“The key when you build a brand is to take a product and idea that, you know, kind of means what the brand's all about and do it so exceptionally well, let the word of mouth carry over, and then it enables you to move at some point into a store or some type of …”
Johnson: The internet will allow high-quality brands to maintain premium pricing
“Well, see, I really believe the internet is going to allow brands to extract the premium that they deserve.”
Johnson: Amazon operates primarily as the Walmart of the internet
“Now, you know, people like Amazon are actually the Walmart of the internet. I think we all know that, and they're helping people buy things at low price online.”
Johnson: Burger King's top five executive officers are aged 26 to 34
“You look at an example I was reading today, and I'm not advocating for the company, but I was reading about Burger King. And they said it's kind of being run by kids. And the top five officers are 26 to 34 years old. But they're performing really quite well. A…”