Everything Maggie Hott said on any show that made the record, most notable first. Each card names its show and opens the statement there.
An SMB sales rep made $4M in a single quarter
“All of a sudden, you can't have one of them Their rep made four million dollars a quarter. It's like an SMB prep because the commission plan was so high.”
Maggie Hott: OpenAI has a 100% win rate on enterprise pilots
“We have a hundred percent win rate on pilots”
Hott: OpenAI Launched the Fastest-Growing Enterprise Application in History
“OpenAI already had the fastest growing consumer application in history, and then this brand new team that we built, we believe launched the fastest growing enterprise application in history.”
Slack Delayed Building an Outbound Sales Motion Too Long During Hypergrowth
“I actually helped to build out our very first ever outbound motion at Slack, was the very first person to ever do it and ever do our first, which we called Proactive outreach. Cause outbound was, you know, of course a dirty word back then, but it is so importa…”
Overly Generous Self-Serve Tiers Cannibalize Future Enterprise Sales Revenue
“Is they have their, essentially their self-serve or their lower end product cannibalize what could be their future enterprise product. We ran into that at Slack. We run into it at Webflow all the time where there has to be a huge product differentiation outsid…”
Startups Should Always Hire Sales Representatives in Cohorts
“You should always hire in multiple sets of sellers, not for competition, but because it's actually not, not that much more work to teach people, you know, teach a group of people than to teach one person.”
Hott: Working in AI Is a Privilege Leaving No Room for Mediocrity
“I have no tolerance for mediocrity anymore. When you are stared in your life with something like this, what is, which is probably one of the worst things I will ever go through, and then I was able to beat it created this intolerance for people who do not give…”
Sales commissions penalize early-stage reps for onboarding teammates
“Every hour that you spend onboarding or training someone else or doing some other project is quite literally money that you are not making that you could have been making. So it's at a true cost to yourself as an individual If you are doing other things to ben…”
OpenAI's GTM leader works seven days a week and every night
“Most days I will work seven days a week, and I will work bizarre hours, and if it's, you know, Tuesday night watching TV with my husband, unfortunately, that just doesn't happen. Like, we, I leave the office by four 30 every single day, but you better believe …”
Maggie Hott: Microsoft Teams is a severely inferior product to Slack
“I think Teams is a severely inferior product to Slack. I still think Slack is a world-class product, but you could argue that we did not win in the large enterprise and Microsoft won because of their distribution power.”
Maggie Hott: Never do software pilots without direct executive training participation
“You should not be doing a pilot unless you have that executive buy-in and sign off. In our case, we make sure that executives are sitting through a training Of ChatGPT, otherwise we're not doing a pilot. They have to be involved in it.”
Large enterprises adopt AI faster than pilot-fatigued digital natives
“And in fact, we often see large enterprises can move now faster and smaller kind of digital natives because digital natives are so busy piloting and testing everything. Where a large enterprise is getting pressure from the board saying, what's your AI strategy…”
ChatGPT receives hundreds of millions of healthcare queries every week
“When we look at the queries that come into ChatGPT, we get hundreds of millions of healthcare queries every single week.”
OpenAI deploys HIPAA-regulated AI technology across UCSF
“We now have in America, it's HIPAA, I'm not sure if it's the same out here, but a HIPAA regulated version of our technology, and we are already selling this to physicians, to doctors, UCSF, it's a top leading hospital in America. Every single person there has …”
Hott: Startups should avoid hiring lone-wolf salespeople for early hires
“Also, early days, you want to avoid lone wolves. I actually love lone wolves. There's a time and place for lone wolves, but that time and place is not your first hires. You want folks who are deep collaborators, not people who are just going to put their heads…”
Hott: 2016 Uber Crash Cost Slack 3 Years Rebuilding Enterprise Reputation
“The crash here of being taken down actually didn't really matter. What mattered is the reputational hit and damage that Slack took on, where we had to spend the next three years convincing enterprises that we were, in fact, enterprise ready, despite what had h…”
Hott: OpenAI Long Customer Pilots Increased Deal Sizes by 5x
“And we found that by doing long intensive pilots, our deal sizes went up by about five X, which is pretty incredible.”
Early Slack Sales Reps Received Flat Salaries Without Commissions or Quotas
“As I mentioned, when I came into Slack, there had been absolutely no reach outs ever to anything proactive. Everything that we were doing, our single biggest goal, our single biggest charter was talk to the customers, was understand what is it That the custome…”
Startups Need $1M to $2M ARR Before Building Enterprise Sales Teams
“And once you have conquered those things, again, to recap there, The pain, the product market fit, some revenue, maybe one to two million dollars in ARR, as well as sell outside of the friendlies, that's the time that it is to start building an enterprise prod…”
Asking Sales Candidates to Demo Your Product in Interviews Is a Mistake
“And one of the most common things I think people do quite wrong in their final round is they ask people to demo their product. I think this is one of the absolute worst things that you can do.”
Figma Equity Is Virtually Guaranteed Value Compared to Unknown Startups
“200,000 dollars of equity at Figma is going to be very different than 200,000 dollars at Maybe a small company that doesn't have a good chance of success. And is probably either going to get acquired for a nominal amount or just fizzle out because you know wha…”
Frequent On-Site Travel Is No Longer Necessary in Enterprise Sales
“You no longer need to be on-site Every single time you need to meet with a customer. I used to be on the road at least once a week. I was always on the road. And yes, it's so important for relationship building, but it just, it doesn't need to be that way anym…”
$800B in Lost Wages Occurred as Women Exited the Workforce in 2021
“And a pretty horrifying stat is that last year in 20, 21, there was more women that left the workforce than any other time in the last 35 years. Horrible. There was eight hundred billion dollars in lost wages to women that happened in 20, 21.”
Hott: Rushing Back to Work After Cancer Surgery Compromised Health Pointlessly
“I rushed back to work a month after surgery. Even Stanford was like, no one's ever gone back after a month, but we had a new chief customer officer at OpenAI, and I wanted him to know me. He'd already been there for a month, and I just needed to make sure he k…”