Joe Davis
EVP, AI Engineering, ServiceNow. On 1 show, 1 appearance. The Shows tab opens the full record on each.
executiveengineerservicenow.com ↗
Having joined ServiceNow in 2011 as a platform architect, Davis has spent over a decade leading core platform and engineering teams. He now leads ServiceNow's full-stack AI engineering organization, directing the development and governance of autonomous AI agents and enterprise solutions.
1shows
1appearances
7statements
0resolved
0supported
0contradicted
Everything Joe Davis said on any show that made the record, most notable first. Each card names its show and opens the statement there.
ServiceNow and NVIDIA publish enterprise benchmarks for frontier model labs to train on
“One of the things we haven't talked about is we work together to actually publish benchmarks that the frontier models then use to train on to make those use cases that we jointly care about that are really focused on enterprise use cases better for our enterpr…”
ServiceNow automated 90 percent of its internal IT support requests this year
“Yeah, we've automated 90% of our support requests this year, so most of our issues are just immediately resolved and somebody doesn't have to wait.”
Enterprise AI requires wrapping probabilistic LLMs in strict, deterministic security harnesses
“There is an LLM that's reasoning and planning at the core. But there is a harness around it that provides a lot of determinism. And so that determinism is adding in governance, security, trust, integrations, permissions, and that's really what's going to make …”
ServiceNow reports AI reduces IT support resolution times by up to 99%
“And so we are seeing resolution times be reduced by as much as 99%. So if an AI can do it in five minutes, you don't have to wait days for a human to do it, and so resolution times really are drastically reduced when these things work.”
ServiceNow builds autonomous AI agents mapped directly to existing human job roles
“Look, the way to think about what is relevant is to think about what jobs do people do today? And then to look at augmenting that and providing autonomous AI that does the same job. That's the way we're looking at this. So when we look at, Hey, how should we d…”
ServiceNow's Davis: Only a fraction of real enterprises have meaningful AI adoption
“There's still a fraction of real enterprises that have meaningful AI adoption throughout the enterprise, and so when I just think about the next couple of years, it's going to be about adoption and deployment in really, really complex business scenarios.”
One line per show, most statements first. The link opens Joe's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 BIG TECHNOLOGYLEDGER | EVP, AI Engineering, ServiceNow | 1 | 7 | — | full record on Big Technology → |