Everything Jeff Weatherhold said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Weatherhold: Total intellectual conversion moments never happen in persuasion
“There are not moments of conversion where somebody tells you, wow, I was totally wrong about this and you were right. These don't happen.”
Weatherhold: Change Fails When Treated as Technical Instead of Relational
“I think it's hard to get people to change because we think about change as a technical activity and not a relational one. We think about how we plan for and prepare for change. You may over invest in thinking about that, but we don't think about how we're goin…”
Weatherhold: Managers Waste Resources Trying to Supply All Employee Motivation
“If you, as a boss, as you know, a supervisor, as a manager, feel like you have to provide all the motivation, you're leaving tremendously valuable resources on the table. They could be doing the work instead of you doing it all.”
Weatherhold: Effective Change Requires Individual Listening Over Demographic Typing
“I think it really comes down to approach and an ability to hear in their own words how they feel about change, what motivates them. But also to learn about the assumptions that you as a facilitator may have brought into a conversation that are not helpful.”
Weatherhold: Unrecognized assumptions, not assumptions themselves, damage conversations
“Assumptions don't do damage. Unrecognized assumptions do damage to conversations about change.”
Weatherhold: Addressing exposed assumptions immediately is best for building rapport
“I do believe if you're trained in techniques for managing these conversations well, the most responsible thing that you can do is own that and address it in the moment. That is the best way to minimize the damage that that assumption is going to cause. It's th…”
Weatherhold: Reflective Statements Empower Partners Better Than Asking Questions
“Once you get more comfortable with offering reflections instead of questions, What ends up happening is that you provide the person on the other side of that conversation with more power. You also provide them with an opportunity to speak to things that they l…”
Weatherhold: Unscripted stories reveal more about change ambivalence than planned responses
“I learned, particularly in organizational settings, so much more from those stories and those sort of Efforts to expound on what someone has planned to say, then I learn from their planned responses. That's what really helps you dig in and help someone learn a…”
Weatherhold: Chasing reflections with questions stems from conversational insecurity
“Often when I first teach people to begin using reflection more, they will get to this place where they have very long reflections and then chase them with a question to make themselves feel more comfortable. Sometimes we call these spoiled reflections because …”
Weatherhold: Ambivalence framework creates flexible pathways for behavioral change
“When we approach change through the lens of ambivalence, that people have conflicting feelings about change, that opens up multiple pathways to work with them. We can strengthen any number of reasons that they may have about making change, or we can try to wea…”
Weatherhold: People Learn What They Think by Hearing Themselves Speak
“One of the core tenets of MI is that people learn what they think when they hear themselves speak.”
Weatherhold: Organizations Teach People How to Think About Change, Not Speak to It
“That most people don't even recognize this as a need, that when we talk about change, particularly in organizational contexts, we teach people how to think about change, but we don't teach them how to speak to it. We don't even teach them that that is importan…”