Everything Deb Liu said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Promotion committees judge employees disproportionately on their presence in large meetings
“In the calibration committee, it's all the people who only see you in the bigger rooms. And so if you're not showing up, the people who are deciding whether you get promoted, how your ratings are, They're, there's, what they see is the five percent, and they'r…”
eBay employees knew never to buy from sellers below 4.8 stars
“Part of it was that every, every employee of eBay knew that you didn't want to buy from somebody that had a 4.8 star or less. Because in order to give someone a negative feedback as a seller, you basically had to buy your, burn your buyer account. You had to b…”
Mark Zuckerberg told Deb Liu she would never get her desired role.
“I said to Larch again, like I really wanted that job. And he said, not only will I not give you that job, you know, I'll, you'll never have that job at this company.”
Deb Liu: Choosing who you marry is your most important career decision.
“I always tell people, especially young people, the most important career decision you make is who you marry.”
Employees should actively participate in meetings or skip them entirely
“It's like, either be present or don't go. And I think sometimes we have this kind of, well, just observe and absorb. And that's just, you're not in school. That's not how the workplace works.”
Relationship marketplaces should charge high upfront fees to prevent platform leakage
“And it's very hard, you know, especially for in, in markets like that, where it's very easy to take off platform, then maybe you want to charge a lot upfront and a little later, because if you're charging, say, 20% all along the way, at some point, I would jus…”
Deb Liu argues eBay failed to serve any individual vertical category effectively
“What eBay did really well was all of the categories, but what they did poorly was any individual category.”
Deb Liu warns mass-manufactured products risk undermining Etsy's core brand authenticity
“But then if they're manufactured in mass production, they're going to feel really inauthentic to me as a buyer. And so I think they're walking a really fine line of growth as well as authenticity.”
Deb Liu: Continuous learners outperform static subject-matter experts.
“Someone who's always learning is always going to exceed someone who's the expert today.”
Liu: Career growth requires alternating between high-impact execution and new learning.
“You can have the most impact at the job, you know, the best, but then you stop learning. And if you're learning all the time, you're not necessarily having impact. So how do you keep going back and forth and back and forth so that you're not going straight up …”
Liu: The games platform was Facebook's first billion-dollar business.
“I, you know, I came in actually on the payments team and we worked on payments and eventually built games, which was the first billion dollar business.”
Deb Liu: Facebook's mobile feed ads hit $1 billion in eight months.
“And we said, okay, we'll build an ads product for the Facebook feed, the new mobile Facebook feed, and suddenly became a billion dollar business within about eight months, which was such an incredible journey.”
Liu: Master core PM skills on stable products before attempting zero-to-one.
“So if you're very early in the career, I encourage people to learn the core skills first. You can learn the core skills when there's a lot of stability. This product is growing, you know, X percent, like five percent, and you're going to grow at 10. That's ama…”
Deb Liu: Top product managers are terrible at managing their own careers.
“A lot of the greatest PMs are the worst PMs for their careers. They love products. They love the crafts. They love, you know, the customer research, the data, they have plans, they have timelines. And then when it comes to career, they have none of those thing…”
Liu: Growth is an optimization layer, not the core product itself.
“Growth is, is, is actually optimization on top. It is making it so that you get to the search flow faster. The hints are surfacing better, that people are accepting them, that if we put the button here versus here, that people are going to discover things fast…”
Deb Liu: A new executive's grace period expires in two months.
“Once you're in it, you tend, people give you kind of the new person card for maybe a month or two. And then suddenly it's all the problems are your problems. But what if you don't know what the problems are? And so I always say, you know, diagnose before you t…”
Liu: Perfectionism is uniquely dangerous for product managers facing inevitable failures.
“I think perfectionism is a curse we place on ourselves. And it's a very dangerous thing, particularly for product leaders, because product managers, you know, things are gonna go wrong. That's literally part of your job. And yet when we have perfectionism, it …”
Local marketplaces often fail by expanding nationally before achieving city-level density
“Well, local is all about density. Density, density, density, and you know, people really kind of open too many markets at the same time, but if you can get product market fit in one city and then the next one and next one, and I think Uber did a really good th…”
US e-commerce relies on credit card chargebacks instead of true payment escrow
“Well, one thing that the US has never done is true escrow and a lot of other countries like in China, for example, they really do escrow where you have to accept the item. To basically release the funds. In essence, in the U S the difference is that we have cr…”
Category-specific marketplace user experiences are difficult to replicate across different product categories
“And I think that's the thing is each of them, these marketplaces appeal to that specific category, but it's very hard to replicate that in other categories. And so, you know, you could probably go to home goods and, you know, I mean, Poshmark, but could you re…”
Blackstone interviewed Ancestry CEO Deb Liu entirely on Zoom after $4.7B acquisition
“You're picking a CEO for a company they had just bought for 4.7 billion dollars. Blackstone did the entire interview process in zoom.”
Ancestry digitized the 1950 US Census in nine days using custom AI
“And so for 1950, we wanted to be absolutely prepared, so we built an AI model. We actually created pages, we tested it, we tried all these different things, and then it took nine days to digitize the entire census.”
Ancestry holds 40 billion historical records, 75% exclusive to its platform
“Well, first we have forty billion records, 75% of which is completely exclusive to Ancestry.”
Ancestry plans to digitize 15 billion new records in 2023 using AI
“And so this past year we had a record year, so five billion pieces of content, you know, digitized. And then this coming year for 2023, we're going to triple that because of the AI work that we're doing, which is bringing on fifteen billion more records.”