Everything Dan Reich said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Reich: Salesforce and legacy CRMs feature painful 1990s-style user interfaces
“A problem with it and many like it is it's incredibly painful to use, right? Like you log into an interface that looks like it's from the nineties with a bunch of fields, forms, buttons, and boxes.”
Reich: VC pitches left me jealous of founders or lamenting wasted time
“Either I'd have an amazing conversation with an entrepreneur and just be really jealous that I wasn't doing that. Or I'd have just a horrible conversation with an entrepreneur and say, man, where did that hour of my life go? And I'll never get that back. And s…”
Reich: Overpriced SaaS companies inevitably get undercut by cheaper rivals
“I've seen many companies just price way too high and inevitably SaaS get undercut by the next startup and the next startup, then free, then some other alternative business model.”
Reich: Troops AI raised an unannounced $8 million Series B
“So believe it or not, we just did a series B a few weeks ago. It's public, but we didn't do any press around it. So we raised another about eight million just a few weeks ago.”
Reich: Troops AI counts WeWork, Slack, Square, and Flexport as customers
“Some of our customers include guys like WeWork, Looker, Slack, Envision, Flexport, Square.”
Reich: Troops AI was likely Slack's first-ever Series A investment
“Slack is actually one of our investors. I think we're the first series A investment they ever made.”
Reich: Over 2,000 companies use Troops AI
“We've got about, we probably now have, you know, over, you know, 2000 companies using us in some way, shape, or form.”
Reich: Troops scaled past $1M ARR without dedicated salespeople
“And to give you perspective for the bulk of the time, we didn't have any salespeople either. It was just me and my co-founder, Scott doing most of the customer calls.”
Reich: Troops AI's churn rate is under 4%
“Our churn is less than four percent today.”
Reich: HubSpot routes all incoming global leads using Troops
“HubSpot is a good example. They're a customer of troops. They manage all of their leads using troops. The lead comes in, it gets it gets inspected and then routed intelligently to the right team member around the world.”
Reich: Troops AI acquires customers without paid advertising
“We have three account executives now. We don't do any marketing. We don't do any paid advertising. It's all been word of mouth on searches, how we've been acquiring customers.”
Reich: Troops AI maintains a six-month CAC payback period
“Our payback period is it fluctuates, but it's called six months.”
Reich: Troops AI retains most of its capital in the bank
“We have most of it still sitting in the bank.”
Reich: Six of top ten apps were messaging apps in mid-2015
“You know, at the time we started the company, six of the top 10 apps in the world were messaging apps.”