Dan Reich

1 appearance on the record.

computed by AI from the episodes · how this works → · full disclaimer →

14statements → 7claims → 3claims resolved → 100%fully supported → 3.71/5average certainty → 1.29/5average debate potential →

3 supported 0 partly supported 0 contradicted 1 not yet assessed 3 not checkable as stated how the 7 claims stand · each chip opens the sources

7 assertions · 1 opinion · 2 insights · 4 disclosures · every statement was checked. The predictions and assertions are the 7 claims: statements the public record can support or contradict. 3 are resolved, 1 is not yet assessed, and 3 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Dan argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable supported claim

Assertion Supported

Reich: Troops AI counts WeWork, Slack, Square, and Flexport as customers

“Some of our customers include guys like WeWork, Looker, Slack, Envision, Flexport, Square.”

Dan Reich Apr 17, 2019 ▶ 10:22 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Expressed certainty vs assessment result

none yet certainty 1

none yet certainty 2

100% certainty 3

100% certainty 4

none yet certainty 5

weighted support: a fully supported claim counts one, a partly supported claim counts half. Each filled bar is clickable and opens exactly those claims; "none yet" means nothing said at that certainty level has resolved yet

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Dan Reich on measured tape to publish a rate. This says nothing about how they speak.

What they said14 Episodes1

Everything Dan Reich said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Opinion

Reich: Salesforce and legacy CRMs feature painful 1990s-style user interfaces

“A problem with it and many like it is it's incredibly painful to use, right? Like you log into an interface that looks like it's from the nineties with a bunch of fields, forms, buttons, and boxes.”

Dan Reich Apr 17, 2019 ▶ 7:44 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Insight

Reich: VC pitches left me jealous of founders or lamenting wasted time

“Either I'd have an amazing conversation with an entrepreneur and just be really jealous that I wasn't doing that. Or I'd have just a horrible conversation with an entrepreneur and say, man, where did that hour of my life go? And I'll never get that back. And s…”

Dan Reich Apr 17, 2019 ▶ 6:45 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Insight

Reich: Overpriced SaaS companies inevitably get undercut by cheaper rivals

“I've seen many companies just price way too high and inevitably SaaS get undercut by the next startup and the next startup, then free, then some other alternative business model.”

Dan Reich Apr 17, 2019 ▶ 17:09 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Disclosure

Reich: Troops AI raised an unannounced $8 million Series B

“So believe it or not, we just did a series B a few weeks ago. It's public, but we didn't do any press around it. So we raised another about eight million just a few weeks ago.”

Dan Reich Apr 17, 2019 ▶ 20:13 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Supported

Reich: Troops AI counts WeWork, Slack, Square, and Flexport as customers

“Some of our customers include guys like WeWork, Looker, Slack, Envision, Flexport, Square.”

Dan Reich Apr 17, 2019 ▶ 10:22 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Supported

Reich: Troops AI was likely Slack's first-ever Series A investment

“Slack is actually one of our investors. I think we're the first series A investment they ever made.”

Dan Reich Apr 17, 2019 ▶ 10:51 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Not checkable as stated

Reich: Over 2,000 companies use Troops AI

“We've got about, we probably now have, you know, over, you know, 2000 companies using us in some way, shape, or form.”

Dan Reich Apr 17, 2019 ▶ 11:20 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Disclosure

Reich: Troops scaled past $1M ARR without dedicated salespeople

“And to give you perspective for the bulk of the time, we didn't have any salespeople either. It was just me and my co-founder, Scott doing most of the customer calls.”

Dan Reich Apr 17, 2019 ▶ 15:40 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Not checkable as stated

Reich: Troops AI's churn rate is under 4%

“Our churn is less than four percent today.”

Dan Reich Apr 17, 2019 ▶ 16:45 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Not publicly verifiable

Reich: HubSpot routes all incoming global leads using Troops

“HubSpot is a good example. They're a customer of troops. They manage all of their leads using troops. The lead comes in, it gets it gets inspected and then routed intelligently to the right team member around the world.”

Dan Reich Apr 17, 2019 ▶ 17:32 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Disclosure

Reich: Troops AI acquires customers without paid advertising

“We have three account executives now. We don't do any marketing. We don't do any paid advertising. It's all been word of mouth on searches, how we've been acquiring customers.”

Dan Reich Apr 17, 2019 ▶ 18:30 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Not checkable as stated

Reich: Troops AI maintains a six-month CAC payback period

“Our payback period is it fluctuates, but it's called six months.”

Dan Reich Apr 17, 2019 ▶ 18:50 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Disclosure

Reich: Troops AI retains most of its capital in the bank

“We have most of it still sitting in the bank.”

Dan Reich Apr 17, 2019 ▶ 20:05 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Assertion Supported

Reich: Six of top ten apps were messaging apps in mid-2015

“You know, at the time we started the company, six of the top 10 apps in the world were messaging apps.”

Dan Reich Apr 17, 2019 ▶ 8:07 1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised

Appearances (1)

Episode	Date	Speaking time
1362 How Troops AI Became #1 Slack Integration, $1m+ in ARR, $17m Raised	Apr 17, 2019	12m

Dan Reich

The record, in short

Their most notable supported claim

Expressed certainty vs assessment result

How they sound: not measured why? →

Appearances (1)

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