Brian Schiff
Co-founder & CEO, Flip. On 1 show, 1 appearance. The Shows tab opens the full record on each.
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Brian Schiff is the co-founder and CEO of Flip, a verticalized voice AI customer service platform designed to automate support phone calls for retail, transportation, and healthcare brands. He co-founded the venture with Sam Krut after pivoting from a Cornell-based ridesharing project, raising over $30 million in funding.
1shows
1appearances
15statements
2resolved
2supported
0contradicted
100%fully supported
Everything Brian Schiff said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Flip charges $1.50 per fully resolved contact during proof of concept
“At the point when we do that, we'll enter into a proof of concept period and the customer's primarily just paying us a dollar 50 per contact that we're able to resolve end to end.”
Schiff: Oligopolistic Sectors Like Airlines and Utilities Resist Contact Center Innovation
“So when you look at financial services, or you look at utilities, or you look at airlines so many of those contact centers are like, they're still not even migrated to the cloud, right? I think the incentive to innovate is, is much less in these sort of oligop…”
Schiff: Competing AI customer support companies are heavily overfunded and inefficient
“There are companies doing AI customer support that are just so overfunded. And part of it is that their model requires it, right? A customer that we can get online and get achieving great results with one or two resources will require them, you know, year, mul…”
Schiff: Real software defensibility requires deep edge-case handling across customers
“It's one thing to have enough of an integration with Shopify, for example, that you can put them on your website as a listed integration. It's another thing to, as you said, be deep enough in it with enough customers such that you have run into all of the edge…”
Flip raised a $20M Series A with 300M automated calls
“We just announced our Twenty million dollar series a at the turn of the year. And with that also announced three hundred million phone calls automated to date, which is just, you know, when you start from nothing and you start at the beginning, three hundred m…”
Schiff: Voice AI Fits High-Volume B2C, Not B2B Environments
“First, you know, I think the first sort of realization is that this technology is great for Large consumer businesses, but you wouldn't use it in a B to B environment. Like we wouldn't have our own AI agent do the customer success for our product with our cust…”
Schiff: Flip raised $20M Series A at ~$100M valuation
“Hanging out right around a hundred million in the valuation.”
Schiff: Flip Serves Under Armour, Tory Burch, and ABG
“That sort of led the surge where we're now, you know, working with brands the size of Under Armour and Tory Burch and the Authentic Brands Group.”
Schiff: Flip Serves Thousands of Urgent Care Clinics
“And then in in 2024, going into the early part of 2025, added health care as that third industry. Been hyper focused. In urgent care inside of healthcare, where we're now serving a couple thousand clinics across the country.”
Schiff: Flip grew revenue 3x year-over-year over the past couple years
“Over the last couple of years, we've been growing at a three X year over year rate, and we've been doing it with like a remarkable level of efficiency.”
Schiff: Flip lost 80-90% of its revenue overnight in March 2020
“March of 2020, it all disappeared. So that was another moment where cash got really tight and we needed to, you know, keep a cool head but make hard decisions and figure out how to chart the business through that, you know, through that period.”
One line per show, most statements first. The link opens Brian's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 TOP FOUNDERSLEDGER | Co-founder & CEO, Flip | 1 | 15 | 100% 2/2 | full record on Top Founders → |