User Testing

“Another aspect of exposure hours is that you tend to overrate how well your products work. It's very important to give your product to another person and watch them interact with it. Expose yourself to the pain of reality. And the more you sort of like submerg…”

“I think clips are really, really important. So if you make little clips of participants struggling to find something that has so much impact. You can share that with stakeholders. You can share that with the development team and say, Hey, look, this is not eas…”

“Some companies don't want people who are like doing it all the time. They want person who's not trained, you know, knows exactly how to give tests and give feedback perfectly. But some companies want those people who are like really trained because they know w…”

“User testing is the most, one of the most insightful things, but also painful things to watch. Because you see them using this thing that you spent all this time building, and you're like, this is beautiful.”