Usage Based SaaS
topic on 1 show · 1 statements across 1 episodes
1 statements about Usage Based SaaS, every show
Wu: Traditional Customer Success roles fail to justify cost in usage SaaS
“I think in a lot of cases, the role of CS is really much thinner than you would otherwise have. I think you really do want a team who's deeply embedded in the success of the company, but most CS folks on the label Aren't doing enough to justify that.”