usage-based SaaS
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Jul 18, 2025 by Scott Wu · across every show →
Everything said about usage-based SaaS, oldest first
Jul 18, 2025 negative
Wu: Traditional Customer Success roles fail to justify cost in usage SaaS
“I think in a lot of cases, the role of CS is really much thinner than you would otherwise have. I think you really do want a team who's deeply embedded in the success of the company, but most CS folks on the label Aren't doing enough to justify that.”