Terminus

company on 5 shows · 10 statements across 2 episodes · said 52 times in 10 episodes since 2017

Top Founders 26 the Official SaaStr Podcast 16 Latent Space 8 Startup Acquisition Stories 1 the Neon Show 1

Mentions by year, every show

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Top Founders 26the Official SaaStr Podcast 16Latent Space 8Startup Acquisition Stories 1the Neon Show 1

2025 9 mentions in 3 episodes 3 per episode
2023 1 mention in 1 episode
2021 41 mentions in 5 episodes 8 per episode
2017 1 mention in 1 episode

every mention on every show, scene by scene, with the transcript →

10 statements about Terminus, every show

TOP FOUNDERS Assertion Partly supported
McDonald: Terminus acquired RambleChat on April 6, 2020
“April six, 20, 20.”
Justin McDonald Jun 24, 2021 ▶ 1:30 Why RambleChat Sold to Terminus Last Year at 10x Valuation Multiple
TOP FOUNDERS Assertion Not checkable as stated
McDonald: RambleChat had around 10 employees at 2020 acquisition
“Right around 10. We stayed fairly steady.”
Justin McDonald Jun 24, 2021 ▶ 6:17 Why RambleChat Sold to Terminus Last Year at 10x Valuation Multiple
TOP FOUNDERS Assertion Not checkable as stated
McDonald: Terminus Acquired RambleChat at Over 10x Revenue Multiple
“I can't disclose that, but I can say the multiple was over 10 X. The 10 X revenue multiple.”
Justin McDonald Jun 24, 2021 ▶ 8:07 Why RambleChat Sold to Terminus Last Year at 10x Valuation Multiple
McDonald: Terminus's $400M Valuation Is Conservative Compared to 6sense
“Well, one of the things I'd point out as well is I think that valuation is quite conservative. Look what six sensitives raised, right? I think their valuation was what? Two billion plus for similar run rate. So I would argue that the four hundred million is, i…”
Justin McDonald Jun 24, 2021 ▶ 12:09 Why RambleChat Sold to Terminus Last Year at 10x Valuation Multiple
SAASTR Assertion Not checkable as stated
Kopp: Terminus Boosted Net Retention Rate by 40 Points in One Year
“We move NRR, our 40 points in a year, which is pretty remarkable.”
Tim Kopp Feb 26, 2021 ▶ 0:40 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
SAASTR Insight
Kopp: Retention and Acquisition Must Report to the Same Leader
“My view is that retention and acquisition, but both should sit under the same leader. Why would you go about acquiring customers that you can't retain? The incentives, incentive alignment, everything should tie together.”
Tim Kopp Feb 26, 2021 ▶ 4:36 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
SAASTR Disclosure
Kopp: A Quarter of Terminus Is Dedicated to Account Support
“40 to 50 people who are part of our company, really about a quarter of our company is dedicated to this function and making it work now.”
Tim Kopp Feb 26, 2021 ▶ 5:23 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
SAASTR Disclosure
Terminus shifted CSM compensation from gross dollar to logo retention
“We changed CSM compensation to go from gross dollar retention to logo retention. So even if that meant that we had to right size an account, we always wanted to do what was right for the customer.”
Tim Kopp Feb 26, 2021 ▶ 7:16 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
SAASTR Disclosure
Kopp: Terminus shifted significant marketing budget to customer-facing discussions
“I shifted a significant amount of resources into customers and to making sure that we did the proper level of frankly, just like getting marketer to marketer discussions happening and we embrace the mindset of no selling, but just hands-on marketer to marketer…”
Tim Kopp Feb 26, 2021 ▶ 14:53 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
SAASTR Disclosure
Terminus had its CPO lead customer success for six months
“In fact, the person is our chief product officer. I had him go and lead our customer success team for six months to understand and have empathy for our customers, for what they're doing to really embrace that, to be able to make better trade-offs.”
Tim Kopp Feb 26, 2021 ▶ 18:57 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community

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