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Support Team

topic on 2 shows · 3 statements across 2 episodes

Lenny's Podcast Top Founders

3 statements about Support Team, every show

LENNY'S PODCAST Insight
Ramp considers support tickets product failures and has support report to product
“Our support reports into me, and the first principle there was saying, well, every support ticket is a failure of our product. We literally have that as, you know, a quote just posted on, on, on all those channels. It's a failure. And our, if the product works…”
Geoff Charles Aug 6, 2023 ▶ 47:00 Velocity over everything: How Ramp became the fastest-growing SaaS startup ever | Geoff Charles
LENNY'S PODCAST Assertion Not checkable as stated
Ramp supports over 400,000 users with fewer than 30 customer support agents
“We have an extremely low contact rate. We have, you know, over 400,000 users on our platform and a team of agents that's under, under 30.”
Geoff Charles Aug 6, 2023 ▶ 48:15 Velocity over everything: How Ramp became the fastest-growing SaaS startup ever | Geoff Charles
TOP FOUNDERS Disclosure
Svizovich: Referizer Pays Support Reps Incentives to Refer Leads to Closers
“Plus there's incentive for our A support team where we give them a financial incentive to introduce this to the closer who's going to sell them on a full feature.”
Andre Svizovich Sep 1, 2021 ▶ 16:00 Local Marketing SaaS 2x Last 4 Months, Breaks $3m ARR and 1200 Customers

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