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support team

2 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Aug 6, 2023 by Geoff Charles · across every show →

Everything said about support team, oldest first

Aug 6, 2023 positive
Assertion Not checkable as stated
Ramp supports over 400,000 users with fewer than 30 customer support agents
“We have an extremely low contact rate. We have, you know, over 400,000 users on our platform and a team of agents that's under, under 30.”
Geoff Charles Aug 6, 2023 ▶ 48:15 Velocity over everything: How Ramp became the fastest-growing SaaS startup ever | Geoff Charles
Aug 6, 2023 positive
Insight
Ramp considers support tickets product failures and has support report to product
“Our support reports into me, and the first principle there was saying, well, every support ticket is a failure of our product. We literally have that as, you know, a quote just posted on, on, on all those channels. It's a failure. And our, if the product works…”
Geoff Charles Aug 6, 2023 ▶ 47:00 Velocity over everything: How Ramp became the fastest-growing SaaS startup ever | Geoff Charles
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