Operations Teams
other on 3 shows · 5 statements across 5 episodes
Lenny's Podcast 
Sourcery 
Capital Allocators
5 statements about Operations Teams, every show
Tolkin: Local operations teams iterate faster and gather better qualitative insights than PMs
“The reality is operations teams, local teams can iterate faster, can
scale talking to customers really much more efficiently have great qualitative insights.”
Power: Operationally heavy companies fail when software engineers lack factory floor context
“Many operationally heavy companies fail at this at scale because they end up having 2000 employees and 500 software engineers in their operations team and a bunch of product managers in the middle where You scope something out. It takes nine months to build it…”
Peiris views customer support headcount as the cost of poor product quality
“So the people costs are customer service team, operations teams, But I like to think of that as the cost of port quality. So you bring up customer support. If the product's not clear, you hire lots of people in the back office.”
PRINCO operations team monitors legacy PE managers instead of investment staff
“We still had a lot of managers on our books that had market value, but that we weren't re-upping with their next fund, and so because the operations team understood, dealt with these managers so frequently, They are actually the people who are attending the AG…”