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operations teams

3 statements across 3 episodes · 2 bullish · 0 bearish · 3 people on the record · first statement Feb 16, 2023 by Christine Itwaru · across every show →

Everything said about operations teams, oldest first

Feb 16, 2023 positive
Opinion
Itwaru: Operations teams indicate company growth, not organizational inefficiency
“And so to say ops teams are generally a sign of inefficiency or the need for them as a sign of inefficiency is not always accurate. It's generally a sign of growth and opportunity.”
Christine Itwaru Feb 16, 2023 ▶ 33:11 Understanding the role of product ops | Christine Itwaru (Pendo)
Sep 24, 2023
Insight
Peiris views customer support headcount as the cost of poor product quality
“So the people costs are customer service team, operations teams, But I like to think of that as the cost of port quality. So you bring up customer support. If the product's not clear, you hire lots of people in the back office.”
Nilan Peiris Sep 24, 2023 ▶ 29:26 How to drive word of mouth | Nilan Peiris (CPO of Wise)
Aug 4, 2024 positive
Insight
Tolkin: Local operations teams iterate faster and gather better qualitative insights than PMs
“The reality is operations teams, local teams can iterate faster, can scale talking to customers really much more efficiently have great qualitative insights.”
Brian Tolkin Aug 4, 2024 ▶ 7:18 Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
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