NPS Delta

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SOURCERY Insight

Fiedler: Absolute NPS is misleading without measuring relative NPS delta

“I think a lot of people focus on objective NPS. Like you, we have an NPS of 90, and that's not that great if the NPS in the incumbent industry is 87, right?”

Jason Fiedler Nov 8, 2024 ▶ 10:50 America's New Consumer: CPG, Sports, Four-Wall | Jason Fiedler, Left Lane Capital · Sourcery with Molly O'Shea

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NPS Delta

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Turn any episode into a week of clips.