Wu: LaunchDarkly's Claire Vo Is a Major Devin User
“Claire Vo from, for example, from LaunchDarkly is is a big Devon user and she loves basically going and scoping out tasks or asking data questions or asking, Hey, what's, you know, what's going on?”
Oleve repurposes LaunchDarkly feature flags to load balance LLM endpoints
“What we do is we use the stage roll, like we use LaunchDarky flags to route between different Azure, Azure OpenAI endpoints setting up the percentages ourselves. And so now like every new request is a random, like a new like user effectively. And so it comes i…”
Vo: LaunchDarkly Operates Under a 'No Lanes' Cross-Disciplinary Rule
“And the operating principle that we embrace at LaunchDarkly, we call this, there are no lanes. So, you know, there's like, stay in your lane, and we're like, there are no lanes. If there's something to get done, and you have the skill to do it, culturally, we …”
Claire Vo told LaunchDarkly's CEO her next role must be CEO
“When I was interviewing at LaunchDarkly, you know my boss, Dan, the CEO of LaunchDarkly asked me, what do you want out of this role? And I said, I want my next role to be a CEO role. So I want this role to fill in my gaps, learn, help me elevate my, you know, …”
Vo: Removing rigid functional lanes breeds multi-disciplinary executive leaders
“We have a leadership principle inside our team that's like, there are no lanes. So like, they're like, our lanes are dotted, they're not solid, and that you can shift over and pencil out a design. An engineer can write a spec, like all those things are fine. T…”
LaunchDarkly has scaled to over $100M ARR since its 2014 founding
“Ah, so the company started in 2014 and is now over a hundred million in ARR.”
LaunchDarkly took two years to grow from $0 to $1M ARR
“So, 2014 to 20 16 was this very slow grind from zero to a million in ARR.”
Harbaugh: Do not hire sales leaders on pedigree without customer persona fit
“The mistake I made was a little bit, I think, just being blinded by this guy with a great pedigree, without really digging into whether he really cared about our customers.”
Harbaugh: Unmonitored startup culture quickly runs away from founders
“If you don't pay attention to culture, culture will run away from you.”
Harbaugh: $1M ARR hires build systems while $50M ARR hires operate them
“Every single one of these phases of one, five, 10, 20, and fifty million, you're probably going to be hiring completely different people. The people you're hiring at one million are the people that want to build the machine. The people you're going to hire at …”
Harbaugh: LaunchDarkly had no full-time finance hire until Series B
“We did not have a full-time finance person until our B round. So up until our B round, I was still running all the models and the spreadsheets.”
Harbaugh: Early LaunchDarkly customers completely rejected self-serve credit card signups
“Our first attempt at pricing was we tried to go cheap and cheerful. We had a click through where you could go and sign up with a credit card. Easy peasy. Don't need salespeople. What happened for us is that absolutely nobody wanted to use our click through agr…”
Harbaugh: Low initial SaaS pricing anchors customers for life against upgrading
“What happens if you have a customer that is paying you 29, 79 dollars a month, is that you have anchored them for life, that this is a product that is worth 79 dollars a month. So, no matter how much you have other customers who are now paying a lot more and g…”
Harbaugh: Early Head-to-Head Sales Cycles Against Optimizely Totally Flopped
“Whenever we started trying to compete head to head with Optimizely, it just totally flopped. They had a nice WYSIWYG interface, and they sold to marketers. We sold to developers. But if we got in a sales cycle against them, it just completely disintegrated.”
Harbaugh: LaunchDarkly's 'work is not life' value was weaponized against deadlines
“What happened with this work is not life value was that people started weaponizing it of, we don't have deadlines. I don't owe my other teams anything. Or, I don't really have to work very hard at all.”
Harbaugh: 500+ person companies need outside consultants to refresh company values
“When you're eight people, you can do a survey of your company very quickly. Ah, when you're 500 plus worldwide, you actually want a consultant who can come in and interview people, run focus groups, and get real input.”
Harbaugh: Early startups should hire number-twos before they become the perfect person
“So what you can do is you can look for somebody who's maybe the number two at a role or an adjacent industry. The adjacent industry doesn't always work out. But you could get kind of somebody who's just that one step below. But it is hard because people have t…”
Harbaugh: Constantly repeating company values reveals what is clunky and failing
“So, when you repeat your values over and over and over again, you learn what's clunky, what, what's not working.”
Harbaugh: LaunchDarkly required engineers to write an article every sprint
“Our engineers, at one point, we assigned them an article in every sprint, Ah, it was literally like, you know, part of your sprint is not just checking in code, but also writing about it. And one of those articles about data database migration is still a reall…”
Harbaugh: High ACV SaaS cannot rely purely on product-led growth
“The belief that SaaS is cheap and cheerful and something that's 29 dollars a credit card is being challenged, that now, like, SaaS can go for hundreds of thousands of dollars. And at that point, a CFO does want to get involved, and that's not something that co…”
Harbaugh: LaunchDarkly raised $200M Series D at $3B valuation
“Yeah, so we announced our Series D of two hundred million at a three billion valuation, which is pretty fun to say, by the way.”
Harbaugh: Active founders managing venture funds is weird
“I think it's weird, to be honest. Like, I have a full-time job. Like, I'm CEO and founder of LaunchDarkly. That's a full-time job.”