IVR
topic on 4 shows · 4 statements across 4 episodes
Startup Acquisition Stories 
the Neon Show 
Top Founders 
the MAD Podcast
4 statements about IVR, every show
Kamath: Voice AI expands established markets instead of inventing new ones
“The voice space is a existing market that is getting disrupted. You're not inventing a market. You already have a dictation in mobile apps, which sucks. You already have that desktop note, which was really bad. Now with generative AI, you have much better dict…”
Evans: Siri and Alexa were decision trees despite natural language capabilities
“There was like a trap with Siri and Alexa, which was that natural language processing worked, so you thought it was AI, and it wasn't. It was actually still just an IVR, it was still just a tree.”
Garcia claims no telecom provider offers active listening AI softphone receptionists
“Nobody in the phone business has that today. Like they just don't have that. They have an IVR or they have an, you know, an auto attendant and stuff like that, but they don't have like someone that's actively listening and doing something while they're talking…”
Talkpush pivoted from voice calls to early Facebook Messenger recruitment bots
“We started the company. It was actually an IVR, so it was all voice. We would make phone calls and collect the voice for candidates. And then two years ago when Facebook opened its API for chatbots, we were one of the first recruitment chatbots to build on, on…”