Gross Churn
topic on 3 shows · 5 statements across 5 episodes
the Official SaaStr Podcast 
Top Founders 
20VC
5 statements about Gross Churn, every show
Mariantis: Post-2020 cohorts have 2.5% gross churn and near 1% net churn
“But what's really interesting is the new customers, meaning brought on from 20 20 forward, those cohorts are doing incredibly well and are at 2.5% gross churn, and we're starting to get towards one percent net churn with those new cohorts.”
Branch maintains less than 5% annual gross churn
“Five percent.
[673] Nathan Latka: Less than five percent.
[674] Nathan Latka: Okay, and that's gross churn.
[675] Mada Seghete: Yes.
[676] Mada Seghete: We do have very, very little churn.
[678] Mada Seghete: Most of our churn is actually, I think more than ha…”
Egnyte reduced its annualized gross dollar churn to under 6%
“So our annualized gross churn from a dollar perspective is under six percent, and this is a number that we have worked steadily down from double digits over the course of the last three or four years.”