Bob Sutton
person on 1 show · 9 statements across 1 episodes
On the record as a speaker too: Bob Sutton across every show, appearances and statements → this page counts the times other people say the name.
9 statements about Bob Sutton, every show
Sutton: Lack of eye contact reduces empathy and increases hostility
“When we have communication, even with people aren't strangers who, when we don't have eye contact, we tend to be less empathetic and more nasty.”
Sutton: Power without respect turns individuals into vindictive jerks
“In general with human beings, if you put them in a position where they have some power over people, but they don't have prestige, they're not esteemed. And it turns out that having power without having stature or respect. So you think of somebody at the DMV wh…”
Sutton: Getting a hostile person to do a favor reduces their dislike
“There's very good evidence that if somebody does a favor for you, it's really hard for them to dislike you because of the two dissonant elements, which is, I don't like this person, but I'm doing a favor for him or her.”
Sutton: Effective relationships embrace intense conflict motivated by shared interest
“I believe that the most effective human relationships are frank and actually can get conflict that to outsiders can look pretty ugly, but the difference is that when it's done in the context of, I'm doing this in our collective or your best interest, even thou…”
Sutton: Self-awareness requires external peer feedback, not internal reflection
“In terms of self-awareness, the researchers who studied this essentially say, don't look in the mirror. Find somebody you know and trust and ask them, what do you think?”
Sutton: Manage toxicity by exiting, defending yourself, or fighting back
“There's three basic kinds of strategies. There's you get out. The other one is you reduce the damage you suffer, which is either by kind of getting away from the toxins or not having them bother you so much. And then the last one is changing the, your situatio…”
Sutton: Unpleasant colleagues often just have a bad user interface
“There are certain people who just, they just have a bad UI. And once you get to know them are actually great.”
Sutton: Be slow to label others as assholes, quick to judge yourself
“If you look at all the biases we have as human beings, it's probably best to be slow to label other people as assholes and to be fast to label ourselves.”