AI Customer Support Agents

topic on 3 shows · 3 statements across 3 episodes

Big Technology All-In 20VC

3 statements about AI Customer Support Agents, every show

Prince: AI support agents and lawyers lag coding due to lack of debuggers
“On the other hand, you know, I am, I, I'm still quite skeptical that the AI customer support agent that, that is a much harder problem or the AI lawyer that is a much harder problem because it's just harder to tell whether something actually worked or didn't. …”
Matthew Prince Aug 13, 2025 ▶ 50:44 Can We Save The Web From AI? — With Cloudflare CEO Matthew Prince
20VC Opinion
Harries: AI customer support agents perform better than human representatives
“I actually prefer speaking to an AI customer support agent than a real person, because they're more knowledgeable, they know exactly how to solve your problems, they can escalate, they know all the policies.”
Luke Harries May 23, 2025 ▶ 1:06:12 20VC: ElevenLabs Head of Growth on Why You Do Not Need PMs | The 7-Part Launch Playbook That Gets 700K+ Views Per Product | The Truth About CAC, Payback & Performance Marketing in AI with Luke Harries
ALL-IN Assertion Supported
Calacanis: Klarna AI agent replaces 700 workers, adds $40M in profit
“Cloner's AI customer support agent doing the job of 700 full-time employees and driving a forty million dollar increase in profits this year.”
Jason Calacanis Apr 5, 2024 ▶ 49:58 E173: Google buying HubSpot? FTX depositors not made whole, AI job fears, Ukraine joining NATO

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