Jennifer Kim explains how Lever onboarded employees using communication frameworks to foster empathy across diverse working styles.
Insight
Kim: Culture is defined by hiring and promotions, not office perks
“The common misconception is that, oh, you know, we have a great culture because of this ping pong table, or happy hours, which is great, but it's actually a very, very small part of it. Your culture is all about how you hire what kind of conversations, what's …”
Insight
Kim: Multi-Level Interview Panels Expose Candidate Behavioral Red Flags
“I think assembling interview panels across multiple levels can be really, really helpful.”
Insight
Kim: Early emotional intelligence investments produce compounding culture benefits at scale
“I think a little bit of investment into communication and almost emotional intelligence one-on-one can go a really, really long way. So what you might take for granted when you're, again, five, 10 people, those, when you're now a 102 hundred and you don't have…”
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Kim: Burnt-out founders cannot be effective culture leaders
“It's nearly impossible to be a really great culture leader if you're burnt out, if you don't, if you're running on fumes, because to really build culture in a thoughtful way, you need to kind of embody the spirit of almost generosity and deep caring for your p…”
Insight
Kim: Culture leadership is a founder skill like sales or marketing
“If you're a founder, if you're growing a team, you know, even if you started as, let's say, an engineer or hacker, you're probably having to get good at sales and marketing. And culture, and being a culture leader is one of them.”
Insight
Kim: Listening to employees affected by systemic bias benefits the entire company
“Really understanding D&I is all about paying attention to those people who are more perceptive and more affected than the average person by some of the systematic inequalities and obstacles. So if anything, they're just trying to give you information and bette…”