retention
4 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Feb 24, 2021 by Allison Hartsoe · across every show →
Everything said about retention, oldest first
Feb 24, 2021
Hartsoe: Retention is transactional cross-selling while loyalty is emotional brand pull
“Retention is a transactional activity. What I want to happen when the problem is retention is I want to encourage you to buy a slightly different product of the product line. So maybe you came in and you bought a shirt and now I want you to buy a pair of pants…”
Feb 24, 2021
Hartsoe: True customer loyalty begins only after three or more transactions
“When they buy the second and the third time, they still have not necessarily decided that you are the company for them in that particular category. So it's not until they make additional transactions three plus that you start getting into the realm of loyalty …”
Mar 30, 2021 negative
Podolsky: High employee retention without active company growth stagnates innovation
“HR has two parts, recruitment, retention. Those are the two big Rs. You must always focus on retention and not forget about recruitment. Actually, there should be good balance. Today, looking back, if your company is excellent at retention, you're not getting …”
Mar 30, 2021 positive
Podolsky: Facilitating Internal Career Pivots Boosts Retention and Productivity
“Sometimes when you have a young company, it won't, a young person may not have decided what they want to do in their lives completely. All of a sudden you get a developer that wants to be a project manager. I've had an accountant who wants to be UX designer. I…”