Lindsay Allard
10 statements across 1 episodes · 2 bullish · 1 bearish · 1 people on the record · first statement Oct 12, 2021 by Lindsay Allard · across every show →
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Everything said about Lindsay Allard, oldest first
Oct 12, 2021
Users care about broken workflows, not minor UI styling inconsistencies
“The user does not most of the time really care, to be honest. Like we've put it in front of so many people and they're like, oh yeah, I didn't really notice that. But they do notice when they can't figure out, when they got frustrated.”
Oct 12, 2021
Oct 12, 2021
Repeated specific questions unlock deeper usability test feedback
“If you just ask, like spend a few minutes on this website, people are gonna be like, okay, it looks good. You know, Keep asking in different ways, and then you'll get people to kind of open up and say more and give like really interesting feedback that way.”
Oct 12, 2021 negative
Product discounts fail as incentives for B2B user research participants
“If you're a company that's like a B to B software, and you're like, oh, you get like one month free, and they're a person who has no control of the billing, they don't, it really is irrelevant to them, and that their company is going to get a month free on the…”
Oct 12, 2021 positive
Usability feedback usually requires small tweaks rather than major overhauls
“I've realized it's always the little stuff, and that's the best part about this type of feedback. It's just, I need a header here, or a label needs to be a little bit more clear, or I need to learn more button here because people just wanted to know a little b…”
Oct 12, 2021 neutral
Feature upvoting lacks context and requires qualitative validation
“One of the challenges I do feel like with the upvoting is that you sometimes don't understand the why. Someone might get some user feedback. Oh, you know, I would love this feature, but what, why, why do you want it? What about it do you like? What value is it…”
Oct 12, 2021
Asking users if they like a product invites polite false positives
“You're not like, hey, here's a product. Do you like it? Because then when you ask that question, it leads people to say, yeah, okay. They don't want to hurt your feelings, right? They don't want to say, no, I hate it. So you want to understand, like, is this a…”
Oct 12, 2021
Allard: Open-ended questions alone do not remove user interview bias
“You could ask an open-ended question that's like, you know, what do you like about this product? All right, that's leading, right? Because you're already leading them to say that they like something about the product. They might not like anything about it. So …”
Oct 12, 2021 positive
PlaybookUX pivoted its target customer from PMs to UX researchers
“When we first started out at Playbook UX, we thought our hypothesis was we were going to sell to product managers, but then we really started interviewing UX researchers saying a lot of them using our platform. And we're like, oh no, no, no. These are the peop…”
Oct 12, 2021
Explicitly priming shy users unlocks critical, unfiltered feedback
“If people are kind of on the more shy end or they just don't feel comfortable giving like negative feedback, you can write things like, Hey, it's okay. We want to hear what you have to say, your unfiltered thoughts, your unfiltered opinions. This is how we're …”