Brad Cleveland

4 statements across 1 episodes · 3 bullish · 0 bearish · 1 people on the record · first statement Sep 16, 2021 by Brad Cleveland · across every show →

On the record as a speaker too: Brad Cleveland's record, appearances and statements → this page counts the times other people say the name.

Everything said about Brad Cleveland, oldest first

Sep 16, 2021 positive
Insight
Employee Experience Directly Drives Customer Experience and Innovation
“Employee experience drives customer experience. We're really talking about what's happening on the inside and giving those opportunities is, such a powerful way to innovate and to ultimately create that kind of product and service and experience for our custom…”
Brad Cleveland Sep 16, 2021 ▶ 22:14 Second From the Bottom to Second From the Top in One Move
Sep 16, 2021 positive
Insight
Non-Specialists on Cross-Functional Teams Often Spark the Best Ideas
“We've got all these specialists, but the best ideas can come from someone who doesn't have a lot of technical background in those areas. I've seen this with technology all the time. What if, or could it do this? Or what if we did it that way? And someone that …”
Brad Cleveland Sep 16, 2021 ▶ 20:19 Second From the Bottom to Second From the Top in One Move
Sep 16, 2021
Insight
Customer Service Is Merely One Part of Broader Customer Experience
“Customer service is just a part of customer experience, which is everything products and processes and promises we make”
Brad Cleveland Sep 16, 2021 ▶ 2:09 Second From the Bottom to Second From the Top in One Move
Sep 16, 2021 positive
Insight
CEOs Do Not Need Hollywood Polish to Build Customer Rapport
“My encouragement to any CEO is look, it's not Hollywood. You're trying to make a connection and invite them in and create that, that rapport and trust. You don't have to be some dynamo on camera and you don't have to do every video either.”
Brad Cleveland Sep 16, 2021 ▶ 10:11 Second From the Bottom to Second From the Top in One Move
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