The Ledger
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Olson: Pendo reached $100M ARR while growing over 50%
“Announced that we crossed a hundred million dollars in ARR. Last year, we're growing north of 50%, so you can get a sense of where we are.”
Olson: Pendo will probably reach nearly $200M ARR by year-end
“We'll probably end the year just under two hundred million ARR, so and we've gone from basically zero to that in under eight years”
Olson: Pendo is typically the premium-priced product in its space
“But our prices are typically higher. So we typically are the premium product in our space. And it's because we actually have a broader platform.”
Olson: Pendo maintains a net retention rate above 150%
“We still carry a very high net retention rate. North of one 50, so .”
Pendo achieves net negative churn with net retention over 130%
“We have net negative. Oh, absolutely. Yeah. Yeah. Our net numbers are in the one 40 range. So north of one 30.”
Olson: Pendo jumped from a $1.5k deal to $60k ARR
“It was a 60 K deal ARR when our largest deal previous was about 1500 dollars ARR.”
Olson: Battery invested in Pendo after an Austin CEO recommended it
“We heard about us because an investor, Battery, was here in Austin, and they were meeting with a local company, and the CEO, they asked the CEO Who, who's the interesting company that you use, and that Liz Pinto thing is like pretty good, and it's, they got gr…”
Olson: Pendo processes over 100 billion events per week
“We now get over a hundred billion a week, and this is when we had a hundred billion cumulatively. This is probably back in that 20 17 range. We have tens of trillions of events now.”
Olson: Pendo carries 98-99% CSAT with zero-negative weeks
“We carry a 98, 99% CSAT. We, you know, we've gone The last seven days, we haven't set a single negative response. So and on multiple seven day periods, we average that. So across weeks, I mean, not a single negative interaction.”
Olson: WalkMe is Pendo's most frequent competitor in deals
“Yeah, I think the company we see most frequently in deals is a company called WalkMe.”
Olson: Pendo has raised $56 million in total funding
“We've raised now forty-five million dollars. No, 56, actually, in total.”
Olson: Pendo has expanded to well over 400 customers
“Yeah, yeah, we're well over 400 customers. Our average revenue per customer has increased significantly since then as well. We've kind of moved up the market, selling larger deals to larger companies, but yeah, well over 400 customers now.”
Pendo's top 20 customers now each generate over $100,000 ARR
“So now if you look at our top 20 customers, It's all north of a 100,000 dollars in ARR and above, right? And that's complete change from a year ago this time where we probably had two or three.”
Pendo generated zero revenue during its first two years
“Zero year one, zero year two, and then we started making some the next.”
Pendo's average customer pays over $2,000 per month
“Average amount customers paying us per month is over 2000 dollars a month.”
Pendo maintains an annual revenue churn rate under five percent
“I mean, churn as a percentage is as a percentage of overall revenue is very, very small under five percent.”
Optimizely uses Pendo to analyze and guide trial onboarding
“I think a good example of someone who's using a company people have heard of is Optimizely. Optimizely uses us to one, understand people who are in their trial flow and onboarding flow to help get up and running, start creating experiments. Their team can get …”