Olson: Pendo carries 98-99% CSAT with zero-negative weeks
Todd Olson · 1115 How Pendo CEO Uses War Chest to Acquire Companies, Integrate · Aug 13, 2018 · at 4:27
Todd Olson, CEO of Pendo, shares customer support satisfaction metrics during a discussion on customer retention with Nathan Latka.
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“We carry a 98, 99% CSAT. We, you know, we've gone The last seven days, we haven't set a single negative response. So and on multiple seven day periods, we average that. So across weeks, I mean, not a single negative interaction.”
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