Assertion certainty 4/5 debate potential 1/5

Pendo's top 20 customers now each generate over $100,000 ARR

Todd Olson · 1029 The Right Way to 18x Your Price Point With $1.2m MRR Pendo CEO · May 19, 2018 · at 3:08

Todd Olson, CEO and co-founder of Pendo, discusses the SaaS platform's upmarket shift and enterprise customer revenue growth with Nathan Latka.

0:00 / 0:12exact quote · 12.4s
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“So now if you look at our top 20 customers, It's all north of a 100,000 dollars in ARR and above, right? And that's complete change from a year ago this time where we probably had two or three.”

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More from Todd Olson

Insight
Olson: Startups must let systems break to know what to fix
“Sometimes things have to break and fall over to actually see what you need to fix.”
Todd Olson Nov 3, 2022 ▶ 28:15 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Assertion Supported
Olson: Pendo reached $100M ARR while growing over 50%
“Announced that we crossed a hundred million dollars in ARR. Last year, we're growing north of 50%, so you can get a sense of where we are.”
Todd Olson Nov 3, 2022 ▶ 5:49 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Prediction Not checkable as stated
Olson: Pendo will probably reach nearly $200M ARR by year-end
“We'll probably end the year just under two hundred million ARR, so and we've gone from basically zero to that in under eight years”
Todd Olson Nov 3, 2022 ▶ 5:57 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: I still monitor Zendesk and work support tickets at Pendo
“Folks, I still am in the Zendesk queue, and actually, even this morning, I was communicating with my VP of support. We're looking at doing a sprint to burn down our backlog, and I volunteered to go into the tickets and burn down the backlog with our support te…”
Todd Olson Nov 3, 2022 ▶ 10:12 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: I personally read every Pendo NPS response every morning
“This morning when I woke up, I read every Every single MPS response we got this morning from the last time I looked, which is last night when I got off the plane and got to the hotel”
Todd Olson Nov 3, 2022 ▶ 11:31 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
Disclosure
Olson: Personally interviewed nearly every candidate until Pendo reached 500 employees
“It is a fun fact that I interviewed nearly every person at the company up until 500 employees.”
Todd Olson Nov 3, 2022 ▶ 15:54 The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage
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