The Ledger
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TestBox Integrates Vendors Representing Over Half of the Customer Support Market
“So we've got about six on the platform at the moment, three more in discussion, but we've got more than 50% of the market share of the top platforms already partnered in and integrated with us.”
Zendesk Holds Over 20% Market Share in Help Desk Software
“I think if you take revenue, for example, like Zendesk and help desk space has 20 plus percent of the market share.”
TestBox Vendor Agreements Permit Outranking Partners in Comparison Search Results
“Yeah, that isn't a competitive term in our agreements with them.”
Senior and His Co-Founder Split TestBox Equity Two-Thirds to One-Third
“It's sort of two thirds, one third.”
TestBox Allows Buyers to Test Enterprise Software Without Sales Calls
“We basically built an app that allows people to test and compare enterprise software before they buy without needing to talk to a salesperson with a hands-on experience with real data in there and all the use case configures. They can do a side-by-side compari…”
Customer Support Software Is a $10.5 Billion Market Growing Over 10%
“Plus it's a hugely growing market. That's like 10 and a half billion today growing at 10 plus percent and it's getting more and more important.”
TestBox Takes 20% of Customer Lifetime Contract Value on HubSpot Deals
“So with HubSpot it's about, it's 20% of total contract value. So not just first year, but actually the entire contract value that we get paid.”
TestBox Had Closed Only One Customer Deal as of November 2021
“So we've closed, we've only closed one deal so far”
A 100,000-Employee Enterprise Is Using TestBox to Evaluate Software Purchases
“We've had a hundred person company use our platform, but we've also had a 100,000 person company use our platform. So at the moment, there's a company that's a 100,000 sort of FTEs using Testbox to make a decision on a new platform.”
High-Intent Enterprise Software Search Keywords Cost $120 to $150 Per Click
“I think if you look at the cost for these sorts of ads, you're talking at least a 120, a 150 dollars for some of these ads on those keywords.”
TestBox Relies on Software Comparison SEO Pages to Acquire Users
“Yeah, that's exactly what we're doing at the moment.”
TestBox Spent Approximately $700,000 to Launch Its Minimum Viable Product
“So we've probably spent something like 700,000 dollars to get the MVP live.”
SignalFire Connected TestBox to Zendesk Security Leadership to Fix Bot Issues
“So we were having some interesting challenges with the security protocols that Zendesk has on their platform. Basically, like, they're just creating some bot detection issues, and so they actually went straight to the chief of security at Zendesk and help us r…”