The Ledger
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Shanahan: Customer Surveys Are the Antithesis of What Consumers Want
“In my opinion, surveys are the antithesis of really what a consumer wants. They just want to get it off their chest in their own words, In their own feelings.”
Shanahan: Rant & Rave Average Annual Order Value Is Around £100k
“Our average order value annual is about a 100,000 UK.”
Shanahan's equity was diluted to five percent before his buyout
“I was down to five percent. I was down to five percent in terms of dilution. It was all ratcheted based on not just financial performance, but certain objectives they'd laid in.”
Shanahan: Rant & Rave maintains 95% retention on logos and revenue
“We're at 95% retention rates at the moment.”
Shanahan: Barclays has been a Rant & Rave client for over 14 years
“You know, in the UK, we've had clients for over, for Barclays, we've had them for over 14 years as a client.”