Assertion certainty 4/5 debate potential 1/5

Shanahan: Rant & Rave maintains 95% retention on logos and revenue

Nigel Shanahan · 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually · May 14, 2018 · at 12:40

Nigel Shanahan is the founder of customer engagement software company Rant & Rave, discussing retention and churn metrics with Nathan Latka.

0:00 / 0:03exact quote · 3.2s

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“We're at 95% retention rates at the moment.”

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The claim, plainly

Rant & Rave maintains a 95% customer retention rate across both logo and revenue metrics.

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How this resolves

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Mentioned

Nigel Shanahan Rant & Rave

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More from Nigel Shanahan

Opinion

Shanahan: Customer Surveys Are the Antithesis of What Consumers Want

“In my opinion, surveys are the antithesis of really what a consumer wants. They just want to get it off their chest in their own words, In their own feelings.”

Nigel Shanahan May 14, 2018 ▶ 1:19 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Disclosure

Shanahan paid just over £1M to buy out his VCs in 2006

“Just over a million.”

Nigel Shanahan May 14, 2018 ▶ 8:06 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Assertion Not checkable as stated

Shanahan: Rant & Rave Average Annual Order Value Is Around £100k

“Our average order value annual is about a 100,000 UK.”

Nigel Shanahan May 14, 2018 ▶ 1:58 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Assertion Not checkable as stated

Shanahan: Rant & Rave Has Approximately 285 Customers

“About 285.”

Nigel Shanahan May 14, 2018 ▶ 2:25 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Disclosure

Shanahan's equity was diluted to five percent before his buyout

“I was down to five percent. I was down to five percent in terms of dilution. It was all ratcheted based on not just financial performance, but certain objectives they'd laid in.”

Nigel Shanahan May 14, 2018 ▶ 7:00 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Assertion Not checkable as stated

Shanahan: Barclays has been a Rant & Rave client for over 14 years

“You know, in the UK, we've had clients for over, for Barclays, we've had them for over 14 years as a client.”

Nigel Shanahan May 14, 2018 ▶ 16:33 1024 How He Bought Out His VC's, Won His Company Back, Now Doing $24m Annually

Shanahan: Rant & Rave maintains 95% retention on logos and revenue

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