The Ledger
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Shapiro: DialogTech will approach $40M in revenue in 2017
“We'll approach forty million dollars of revenue this year.”
Shapiro: DialogTech generated around $35M in 2016 revenue
“20 16 was about thirty five million dollars of revenue.”
Shapiro: DialogTech customers pay between $150 and over $100k monthly
“Our customers pay us anywhere from about 150 dollars a month. To over a 100,000 dollars a month, depending on the scale of the business.”
Shapiro: DialogTech average customer spend is around $1,000 monthly
“I can tell you exactly. It's right around a thousand dollars a month.”
DialogTech sent preloaded video burner phones to 200 marketing executives
“So we sent burner phones to about 200 marketing executives that had videos on them that when they turned on the phone, the video played.”
DialogTech annual gross logo churn is 8% to 9%
“On an annual basis, it's about eight to nine percent.”
DialogTech enterprise monthly revenue churn is roughly 0.4%
“Our monthly revenue churn, not logo churn, our revenue churn on the enterprise sector is about .4%.”
DialogTech sits at roughly 98% net revenue retention
“We're not. We're at about 98%. Revenue retention.”
3,000 of DialogTech's 5,000 customers are lower-priced legacy accounts
“We have about 5000 customers, but of those about 3000 are legacy customers.”
Shapiro: DialogTech processes over 70 million call minutes per month
“We process over seventy million minutes of phone calls a month.”
Shapiro invested $3.2 million of his own money into DialogTech
“I have 3.2 million dollars of my own money in this business, but my checkbook was not large enough to build out the technology we needed for what we do.”
Shapiro: DialogTech runs at 65% gross margins due to carrier fees
“Ours is about, you have to take off that, let's say, 85%, take off about 20 points, that goes right out the door to the telephone companies.”
Shapiro: DialogTech targets an 18 to 24 month gross margin payback
“Our goal is to have an 18 to 24 month gross margin payback.”