The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 16 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Shamia: Five9, inContact, Genesys, Avaya operate in maintenance mode
“You know, five, nine in contact, Genesis, Avaya are the main competitors. Most of them are more maintenance mode than an innovation.”
Competitors in the contact center space invest maximum 15% in R&D
“Most of our competitors in the cost of the space wouldn't invest more than 15%.”
Shamia: Co-founder departures are healthier than staying in conflict
“In the best of companies as you mentioned, founders some founders leave, and they usually do because either they don't find what they do exciting enough, or they couldn't find themselves in a position where they can make the same impact they did in the early s…”
Talkdesk plans to raise a new funding round in 2017
“We're definitely going to raise around sometime this year”
Talkdesk operates with 250 employees, 50% in R&D
“We're about 250 people in the company. About half of them are in R&D.”
Talkdesk charges up to $125 per seat plus $40 for telephony
“The per user cost per month is between 65 dollars to one 25 dollars, depending on the depending on the subscription. Then the typical customer will spend another 30 to 40 dollars on telephony a month.”
Talkdesk CEO Tiago Paiva was the sole salesperson for two years
“In the first two years of the company or a year and a half after selling the product, because the product was actually sold maybe from the mid-twenty 13, even after the first day of the company, Tiago was the only salesperson. He was running around positioning…”
DoorDash grew from 40 to 800 seats on Talkdesk
“The size was probably 40 seats, and they're now at 800.”
Shamia: Talkdesk crossed $1M ARR before he joined as COO
“No, it did break the million dollar AR, which was amazing to me. Seeing such a small team doing so well was again, one of the other attractive, attracting points to talk to us because.”
Talkdesk operates at net negative revenue churn
“So we're definitely in a net negative churn world.”
Shamia: Call center market is $22B dominated by legacy incumbents
“The call center space is a twenty-two billion dollar market. It's still dominated by old players like Avaya and Cisco and Genesis that sell the same system for 2030 years.”
Attentive raised a $30K advisor round including a Talkdesk co-founder
“We did something we call an advisor round, which is only for the remaining bits. That's about 25, 30 K. In USD which was people that have been helping us for months, and we got some Techstars alumni, we got people from the competitive intelligence industry, al…”