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Hexton: Zapier and MailChimp combinations are too fragile for mid-market companies

Chris Hexton · 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR · Jun 26, 2018 · at 6:34

Chris Hexton, CEO of Vero, explains to Nathan Latka why mid-market companies require dedicated event-driven email platforms rather than multi-tool Zapier integrations.

0:00 / 0:34exact quote · 34.6s
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“We're built from the ground up to sit on top of that, like, raw, rich event stream that segment sends. So you're not really It's just less cobbled together, and if you're a serious mid-market plus company you know, you want robustness, you want to be able to send all the raw data somewhere, maybe you're able to store all that raw data, capture all in real time, attach it all to single user profiles, you know, de-duplicate those profiles, all that sort of stuff that I guess could seem sort of rudimentary, but if you don't want to screw things up, you know, it's really critical to get right, and so I think if you're plugging those tools together for a lot of our customers, that would be seen as A bit janky, maybe.”

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More from Chris Hexton

Insight
Hexton: Avoiding customer revenue concentration enables sound product decisions
“We're a very product-focused company, and a big part of being able to maintain that is having no one customer that represents a huge portion of your revenue. So you can make sound product decisions.”
Chris Hexton Jun 26, 2018 ▶ 10:21 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
Assertion Not checkable as stated
Hexton: Vero has scaled to 250 to 300 customers
“Yeah, we're probably around somewhere between 253 hundred now.”
Chris Hexton Jun 26, 2018 ▶ 7:58 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
Assertion Not checkable as stated
Hexton: Vero generates over $150,000 in monthly recurring revenue
“Yeah, and, well, more than that, yeah.”
Chris Hexton Jun 26, 2018 ▶ 8:18 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
Disclosure
Hexton: Vero has never used paid marketing or a sales team
“Well, I mean, we don't, we've never done any paid marketing. We don't have a sales team.”
Chris Hexton Jun 26, 2018 ▶ 12:06 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
Assertion Not checkable as stated
Hexton: Vero's historical LTV-to-CAC ratio exceeded 3:1 due to content marketing
“I always see this number of LTV to CAC of three thrown around and as you know, would definitely be much higher than that historically because we've focused on content.”
Chris Hexton Jun 26, 2018 ▶ 12:09 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
Disclosure
Hexton: Vero does not rely on LTV as a primary metric
“And so I don't, you know, I feel like we're only just starting to get reliable lifetime customer value data for those customers. So it's not really something that is a huge guiding light. Yeah, that's for sure.”
Chris Hexton Jun 26, 2018 ▶ 15:36 1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
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