Yoon: Dedicated SaaS customer support calls require roughly $700 monthly ARPU
Kevin Yoon · Referral Program Software Growsurf Bootstrapped to $26k/mo in Revenue, Pricing Page Secrets · May 21, 2021 · at 9:22
GrowSurf co-founder Kevin Yoon discusses the unit economics of offering phone support to SaaS customers.
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“What's the minimum number where having like, say like a dedicated CSM or kind of Salesforce makes sense where you're having calls. And that's like 700.”
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“Definitely staying bootstrapped. No plans, but you know, I don't want to say like, you know, we would never raise, but.”
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“We never had that. We've had like stagnant months, but like, Hey, can we hit a down month?”
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“In the future, I do foresee, you know, a price increase just because, you know, we're still not at market in order for us to just be like a sustaining business things have to make sense.”