David Tran, co-founder of technical support agency XFusion, explains the hidden trade-off founders face when bypassing managed talent agencies.
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“For a lot of early founders, the most important thing to them is their time. Effectively the time is what either makes or breaks their company. And if they're trying to save a couple hundred dollars by hiring someone directly, it eats up a lot of focus.”
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More from David Tran
Insight
Tran sees major uncaptured value in international technical education
“So I think there's this major opportunity in the sense that the international market has education that it's probably not on par with, like, English, or, sorry, American education but it offers a lot of value and hasn't been captured, hasn't been captured by t…”
David TranSep 20, 2020▶ 10:25XFusion Hits $20k/mo Helping You Scale Your Support Team
Opinion
Tran: Reinvesting in XFusion yields better ROI than public or private markets
“I want to reinvest this for as long as we can, because I feel like the ROI of that is better than anything else I can find on the public market, and even the private markets.”
David TranSep 20, 2020▶ 11:58XFusion Hits $20k/mo Helping You Scale Your Support Team
AssertionNot checkable as stated
Tran: Outsourced Support Staff Retain Over Three Years, Driving High LTV
“I think when you get someone on with support, they usually stick around, based on the, like, industry metrics, three plus years, and that's some, that's a pretty, like, that leads to pretty good LTVs.”
David TranSep 20, 2020▶ 3:56XFusion Hits $20k/mo Helping You Scale Your Support Team
AssertionNot checkable as stated
Tran: Support agency industry norm is 30% to 50% profit margins
“The industry norm is around 30 to 50% in profit margins”
David TranSep 20, 2020▶ 8:23XFusion Hits $20k/mo Helping You Scale Your Support Team
AssertionNot checkable as stated
Tran: Almost all XFusion support hires hold computer science degrees
“Almost, I think everyone we've had thus far as a computer science degree.”
David TranSep 20, 2020▶ 10:15XFusion Hits $20k/mo Helping You Scale Your Support Team
AssertionNot checkable as stated
Tran: XFusion has been profitable from the very beginning
“We just don't see the need to like, it's a profit from the, it's profitable from the very beginning.”
David TranSep 20, 2020▶ 10:50XFusion Hits $20k/mo Helping You Scale Your Support Team
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